Aroma360Reviews of aroma360.com

do not buy from here ever

Do not buy from this company. I have purchased 7 diffusers in a one year period. Two of them were purchased as gifts. I also signed up for subscriptions for refills. One of them arrived broken. I contacted the company via email 3 times. No response. When I finally reached someone via chat, they told me it was out of warranty. If I had received my response in a timely manner, It would not have been out of warranty. They offered me a discount to purchase a new one. When I told them I would cancel my subscriptions for the ones that are in my home, they said ok. Just an awful way to due business in my opinion. My monthly subscriptions alone were more $ than for them to send me a new diffuser.

This is such a scam. Poor communication, misleading and such a waste of time and energy.

Disappointed Ordered a sample trial vials, and we decided Desert Rose fragrance. We placed the order for 200 ml bottle, and when it arrived we realize it smells no-where like the sample. Trying to resolve it with customer service is likley impossible. The first rep says to file an insurance claim with the carrier (dumb as it can be), and then they say they cannot replace a product which has been opened. This is a scam company. I should have known better. Whoever bought them on shark tank was fooled and probably lives his high life now. Smell good friends!

Actual email I sent them and still no reply. I am very disappointed you have never replied to my email I sent on September 17, 2025. It seems the entire team at aroma 360 doesn’t have the customers best interest in their customer service training. Could you please send me the email of your immediate supervisor or CEO? I’ll be waiting to hear back from you asap. Disappointed again!! This company has the worst customer service. Think twice about buying from them.

I must agree with all the 1star reviews. Do not get taken in by the interest free diffuser and oil subscription. They DO charge interest and now that I’m several years into this, no one answers emails or does what they say they’ll do when you actually get to talk to a person. Very disappointing!!

I purchased two musuem machines its been a year now and one stopped working. The customer service is horrible at this place. They barely speak english you get transferred around hung up on. I finally received a label to return the one machine and am still waiting on my replacement. In the meantime I have had two payments deducted from my account for this subscription. I am going to cancel this all together.

Don't order from here. They will contact you to say you need to upgrade and try to sell a subscription. The mystery gift which you can add is a £50 voucher with 'mystery' rules it seems. Most products say it can't be used and the products it does work on, it doesnt take off the full amount even though it is less than the value. In short a company which scams customers for anything they can.