This is a well run service
The approach Arch takes to customer service is the gold standard for the digital assets era
By customer
Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
356 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Arch offers world-class financial products for holders of cryptocurrencies under a single destination, leading with its flagship crypto backed loans, the most secure, flexible and seamless on the market.
Arch (archlending.com) has 356 customer reviews on The Fair Hearing, with an average rating of 4.9 out of 5.
Showing 341 reviews with 5 stars · Clear filters
The approach Arch takes to customer service is the gold standard for the digital assets era
By customer
Easy onboarding process, with a nice UI. The support team was quick to respond via the chat feature. Very happy. Thanks
By Brian B.
Straightforward terms. Straightforward execution. You do what you say you are going to do.
By Michael White S.
Fantastic company…process was smooth and everyone was very helpful
By Larry K.
Great people, product and services
By Minh L.
Himanshu, Dhruv and Freddy all provide excellent client support. Arch is the only loan platform we will use. No one else comes close to their white glove client care. I recommend them to everyone.
By Tatiana G.
The process was very simple and straight forward.
By Joseph J.
I was a little nervous at first because I never borrowed money agaibst my cryptos before. I am really glad that I chose ArchLending: proper documentation, clear instructions for every single step of the process, spectacular customer service. Most of the times I feel okay giving a 5 star review if businesses do slightly better than okay, but ArchLending went extremely above and beyond. 100% quality from beginning to end. I highly recommend them and will definitely use their services again.
By Nicolas R.