Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
694 reviews
AquaTruSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
AquaTru water purifiers use patented 4-Stage Reverse Osmosis purification that transforms your tap water into pure, delicious, clean water you can trust. AquaTru removes what most filters miss — Forever Chemicals (PFOA/PFOS), Microplastics, lead, and more.
AquaTru (aquatru.com) has 694 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
Showing 44 reviews with 4 stars · Clear filters
great product
By Cc
Response from AquaTru· Jun 2, 2026
Hello, thank you for taking the time to share your experience with us! Your feedback truly means a lot to us, and we appreciate you choosing us. If you ever need anything in the future, we’ll be more than happy to assist. Team AquaTru / Melissa
They arrived quickly after ordering just not happy with the price of filters. The unit itself is quite a lot, which is fine its an investment. But then the filters to keep it going are so much, and you have to dump several batches when you get a new one. And they are only good for so many batches.That is the only reason I give it less than five stars.
By Meg
Response from AquaTru· Jun 2, 2026
Hello Meg, thank you for taking the time to share your experience with us! Your feedback truly means a lot to us, and we appreciate you choosing us. If you ever need anything in the future, we’ll be more than happy to assist. Team AquaTru / Melissa
I have problems with the water tank, one post freezes up and it doesn’t go on right and I have to press it and wiggle it free before trying again. Other than that it works fine.
By Diane
Response from AquaTru· Jun 2, 2026
Hello Diane, we’re sorry to hear about your experience and understand how frustrating this must have been. Our goal is always to provide excellent service and ensure you consistently enjoy clean, high-quality water. We truly appreciate you sharing your feedback, as it helps us continue improving our products and support. Team AquaTru / Melissa
Water tastes great! Easy 2 use & clean!! It's to early to say about durability but I have good expectations. The only segestion at this point is reflected container ( holds water) , I have covered outside so light won't pass thur.
By Calvin C.
Response from AquaTru· Jun 2, 2026
Hello Calvin, thank you for taking the time to share your experience with us!. Your feedback truly means a lot to us, and we appreciate you choosing us. If you ever need anything in the future, we’ll be more than happy to assist. Team AquaTru / Melissa
I got the shipment in a week from the order day. Very fast this time!
By Yadan L.
Response from AquaTru· Jun 2, 2026
Hello Yadan, thank you for taking the time to share your experience with us! We’re delighted to hear you had a great shipping experience. Your feedback truly means a lot to us, and we appreciate you choosing us. If you ever need anything in the future, we’ll be more than happy to assist. Team AquaTru / Melissa
I love the quality of the water. I feel good about giving my family clean drinking water and I thank you for that. I have only 2 concerns: when the machine is new it runs quietly, but within 6 months it's very, very loud. Also the filters are quite costly and with a family of 4 we are having to change all of them every 6 months. Perhaps I should have purchased a larger model, but that too is quite costly.
By Andrea
Response from AquaTru· May 15, 2026
Hello Andrea, thank you for taking the time to share your experience with us! We’re delighted to hear you are enjoying your purifier. Your feedback truly means a lot to us, and we appreciate you choosing AquaTru. If your unit is running slowly or making noise, it likely needs maintenance. Please contact our customer service team at 800-220-6570 and request a free descaling kit. This will help reduce the noise and extend the life of your filters. Best regards, Team AquaTru / Ramon
The AquaTru Countertop reverse osmosis system is simple to operate, producing clean water at the push of a button. It has an internal pump that replenishes the drinking water tap quickly. The unit is simple to set up, with clear instructions on the setup. The main drawback is the size of the water tanks (for input and output). Unless you drink only a few glasses of water daily you'll need to refill the intake tank (after discarding the residue) several times a day (which is what I do). This is not big deal but this model is really ideal only for a single user who doesn't need to produce RO water in large quantities. For those with larger needs the under-the-sink model is probably your best bet. I've liked the countertop model so much that an under-the sink model will soon be installed so that my wife and I have sufficient RO water for our daily needs.
By savantgarde
Response from AquaTru· May 15, 2026
Hello Savantgarde, thank you for taking the time to share your experience with us! We’re delighted to hear you are enjoying your purifier. Your feedback truly means a lot to us, and we appreciate you choosing us. If you ever need anything in the future, we’ll be more than happy to assist. Team AquaTru / Ramon
The purchase was easy, delivery pretty fast. Ive tried the product for almost3 weeks now and I like the taste of water, it doesn't take long for the pitcher to fill. However, it is hard to make the water container sit/fit properly in the back side of the unit. I think it is because it is made out of plastic amd it seems not to slide down properly and the lid doesn't close . So I have to try several times to make it fit . I am afraid it will cause an issue eventually to fit at all. Other than that I am happy I found this product.
By Carol V.
Response from AquaTru· May 14, 2026
Hello Carol, thank you for taking the time to share your experience with us! We’re delighted to hear you are enjoying your purifier. Your feedback truly means a lot to us, and we appreciate you choosing us. If you ever need guidance on placing the tap tank on the unit please contact our customer service team at 800-220-6570. We’ll be more than happy to assist. Team AquaTru / Ramon
