Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
694 reviews
AquaTruSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
AquaTru water purifiers use patented 4-Stage Reverse Osmosis purification that transforms your tap water into pure, delicious, clean water you can trust. AquaTru removes what most filters miss — Forever Chemicals (PFOA/PFOS), Microplastics, lead, and more.
AquaTru (aquatru.com) has 694 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
Showing 107 reviews with 1 star · Clear filters
Terrible carafes. Not worth the price with alll the replacements required.
By Vanessa S.
Response from AquaTru· Oct 5, 2026
Hello Vanessa, we’re sorry to hear about your experience and understand how frustrating this could be. Our goal is always to provide excellent service and ensure you consistently enjoy clean, high-quality water. We truly appreciate you sharing your feedback, as it helps us continue improving our products and support. Team AquaTru / Melissa
Super late delivery. Not happy with product
By Bassem A.
Response from AquaTru· Oct 5, 2026
Hello Bassem, we’re sorry to hear about this issue and completely understand your concern. We’ve opened a case for you under ticket #1126574 to ensure this is properly reviewed. You can contact our Customer Support team at 1-800-220-6570 and reference your ticket number so we can access your details and guide you through the next steps. We’re available 24/7 for you, and are here to help every step of the way. Team AquaTru / Melissa
Very disappointed with my AquaTru. I bought it in April, and it constantly slows down and stops. I have to descale it every three weeks, which is exhausting. I even replaced the filters, but the problem continues. The filters are expensive, and overall it has been a frustrating experience.
By Araseli C.
Response from AquaTru· Oct 5, 2026
Hello Araseli, we’re sorry to hear about the issue with your unit, and we’d be more than happy to help get this resolved for you. We’ve created a support case for you under ticket #1125259 so we can look into this in detail. You can contact our Customer Support team at 800-220-6570 and reference your ticket number so we can quickly access your information and assist you step by step toward a solution. We’re available 24/7 for you, and ready to help. Team AquaTru / Melissa
While initially it worked, that did not last long. From having to replace the first (yellow) filter in less then two months, and the second (blue) filter soon thereafter. The water processing/filtering is slooooow, it is beyond ridiculous. It drips, there's no flow to it at all. We troubleshot the machine for every possible thing that may be responsible for the drip-drip-drip, rather than having a regular flow. It takes forever to fill up the pitcher. This, along with having to purchase filters 'every five minutes' is simply not worth it. Less then three months, and we're ready to go back to the horrible Brita water pitcher; at least we don't wait for the filtered water for a whole day. Steer away from this product. Go for something else.
By Not H.
Response from AquaTru· Oct 2, 2026
Hello, we’re sorry to hear about the issue with your unit, and we’d be more than happy to help get this resolved for you. We’ve created a support case for you under ticket #1124960 so we can look into this in detail. You can contact our Customer Support team at 1-800-220-6570 and reference your ticket number so we can quickly access your information and assist you step by step toward a solution. We’re available 24/7 for you, and ready to help. Team AquaTru / Melissa
Very controversial company, shady owners. They offered no response to the recent allegations against them. I have lost all trust in this company. Do not buy from them! EDIT: They flagged my review as defamatory, wow. So rather than responding, you try to ban all the reviews calling you out. This makes you look even worse. DISGRACEFUL AND SHAMELESS.
By klizzardblizzard
Order AU11872 Confirmed 11 Nov 2025 I"m using this carafe one year. My patience is finish. Take more than one hour to filter 1.5 litre of water, so slow drop by drop! And I lost my time with. Not happy at all! Plus it is so expensive Carafe and replace filters (400+120), the size of filters its so smole. Now the quuestion is how is that real quality of filtered water I"m drinking!?
By Igor C.
Response from AquaTru· Sep 14, 2026
Hello Igor, we’re sorry to hear about the issue with your unit, and we’d be more than happy to help get this resolved for you. We’ve created a support case for you under ticket #1113416 so we can look into this in detail. To move forward, please contact our Customer Support team at 31 24 202 21 95 and reference your ticket number so we can quickly access your information and assist you step by step toward a solution. We’re available 24/7 for you, and ready to help. Team AquaTru / Melissa
The duration of filters are not matching with the specifications of usage for 3 filters, I have to buy filters way early than the provided time always and paying a lot
By Shabarinath B.
Response from AquaTru· Sep 11, 2026
Hello Shabarinath, Thank you for taking the time to share your experience with us. We’re sorry to hear about your filters, and we’d be more than happy to help get this resolved for you. We’ve created a support case for you under ticket #1113053 so we can look into this in detail. We’re available 24/7 for you, and ready to help. Team AquaTru / Dulce
I bought two water filters for my parents in Spain. They were supposed to be delivered through DPD and then SEUR. Someone in the delivery process (I do not know which one of the companies) made up that my parents were not home when the package was arriving, which was false. We had to change the delivery address to someone else after multiple lies. Then only one of the two water filters was delivered. Aquatrue keeps saying they can do nothing about it and to this day no solution has been found, close to a month after the purchase I still do not have the product I paid for, and it is not a cheap one.
By Elias P.
Response from AquaTru· Sep 4, 2026
Hello Elias, we’re sorry to hear about the issue with your order delivery and understand how frustrating this situation can be. We’ve created a case under ticket #1107467 so we can investigate this further. Please contact our Customer Support team at 31 24 202 21 95 and reference your ticket number so we can review your order details and provide the appropriate resolution. We’re available 24/7 for you, and here to assist you. Team AquaTru / Melissa
