Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
694 reviews
AquaTruSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
AquaTru water purifiers use patented 4-Stage Reverse Osmosis purification that transforms your tap water into pure, delicious, clean water you can trust. AquaTru removes what most filters miss — Forever Chemicals (PFOA/PFOS), Microplastics, lead, and more.
AquaTru (aquatru.com) has 694 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
Showing 44 reviews with 4 stars · Clear filters
I had some trouble understanding the person I was talking to. He had to repeat himself a lot.That made it harder for both of us..
By Carl A D.
Response from AquaTru· Oct 15, 2026
Hello Carl, thank you for taking the time to share your experience with us. Your feedback truly means a lot to us, and we appreciate you choosing us. If you ever need anything in the future, we’ll be more than happy to assist. Team AquaTru / Melissa
Simple and efficient.
By Mark W.
Response from AquaTru· Oct 14, 2026
Hello Mark, thank you for taking the time to share your experience with us! Your feedback truly means a lot to us, and we appreciate you choosing us. If you ever need anything in the future, we’ll be more than happy to assist. Team AquaTru / Melissa
I love the taste of the water and it definitely does the job. I'm content with its performance. The problem I'm having is that I have a hard time pulling up the back tank in order to refill it...would have liked a smoother removal. Would be nice to have an option for colder water too.
By Marta
Response from AquaTru· Oct 14, 2026
Hello Marta, we’re sorry to hear about the issue with your unit, and we’d be more than happy to help get this resolved for you. We’ve created a support case for you under ticket #1132080 so we can look into this in detail. You can contact our Customer Support team at 1-800-220-6570 and reference your ticket number so we can quickly access your information and assist you step by step toward a solution. We’re available 24/7 for you, and ready to help. Team AquaTru / Melissa
The initial configuration with the added minerals produced an unpleasant odor, making the water undrinkable. The company sent a free replacement, though there was a long wait for it. The water is now odorless, but I have no way to verify its quality.
By Valeriy S.
Response from AquaTru· Oct 15, 2026
Hello Valery, we’re sorry to hear about your experience and understand how frustrating this must have been. Our goal is always to provide excellent service and ensure you consistently enjoy clean, high-quality water. We truly appreciate you sharing your feedback, as it helps us continue improving our products and support. Team AquaTru / Melissa
I like it but it’s hard to refill the tank because it has to sit under a cabinet.
By Denise
Response from AquaTru· Oct 12, 2026
Hello Denise, thank you for taking the time to share your experience with us! Your feedback truly means a lot to us, and we appreciate you choosing us. If you ever need anything in the future, we’ll be more than happy to assist. Team AquaTru / Melissa
Great tasting water. The water tank is a bit small and wish you didn’t have to lift up the tank to activate the purification process.
By Wassim
Response from AquaTru· Oct 12, 2026
Hello Wassim, thank you for taking the time to share your experience with us! Your feedback truly means a lot to us, and we appreciate you choosing us. If you ever need anything in the future, we’ll be more than happy to assist. Team AquaTru / Melissa
Filters are a little expensive, but the water tastes great, shipping is free on Amazon and two day delivery with prime membership
By Blair C.
Response from AquaTru· Oct 12, 2026
Hello Blair, thank you for taking the time to share your experience with us! Your feedback truly means a lot to us, and we appreciate you choosing us. If you ever need anything in the future, we’ll be more than happy to assist. Team AquaTru / Melissa
Although I don't notice any difference in my hair or skin, the shower head itself is comfortable to use, with its variety of settings. I tested the water for the number of ppm, but it is the same as what I find in my tap water. I understand the showerhead filters out other stuff besides what is in my drinking water. Overall, we have purchased another head and will continue to assess it.
By WINSTON K.
Response from AquaTru· Oct 12, 2026
Hello Winston, thank you for taking the time to share your experience with us! Your feedback truly means a lot to us, and we appreciate you choosing us. If you ever need anything in the future, we’ll be more than happy to assist. Team AquaTru / Melissa
