AquaTruReviews of aquatru.com

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4.1/ 5

Great

694 reviews

AquaTru4.1Great

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About AquaTru

AquaTru water purifiers use patented 4-Stage Reverse Osmosis purification that transforms your tap water into pure, delicious, clean water you can trust. AquaTru removes what most filters miss — Forever Chemicals (PFOA/PFOS), Microplastics, lead, and more.

AquaTru (aquatru.com) has 694 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.

Also known as: aquatru.com
Website: aquatru.com
Category: Industrial Supplies
Listed on The Fair Hearing: 2026

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Oct 18, 2026

$800 machine that doesn't work and customer support stopped responding

We purchased an AquaTru countertop reverse osmosis system earlier this year, and it started malfunctioning right after the first filter change. The maintenance light keeps coming on, and the water flow is negligible making the machine unusable. After three months of back-and-forth with customer support, we've been sent maintenance kits, replacement filters, and multiple troubleshooting instructions, none of which have resolved the issue. We've repeatedly explained that the problem appears to be with the mounting mechanism for the second filter, not the filters themselves. Yet support continued suggesting the same fixes and sending more filters instead of addressing the actual problem. And now, after three months of unsuccessful troubleshooting, customer support has simply stopped responding. We're left with an $800 machine that doesn't work, no resolution, and a company that has seemingly abandoned us after exhausting months of troubleshooting. For a product at this price point, this level of customer service is completely unacceptable. I expected much better from AquaTru, especially when the product failed so early in its lifespan. I would strongly caution anyone considering this purchase. A premium price means very little when the company won't stand behind its product.

By Maria C.

Response from AquaTru· Oct 21, 2026

Hello Maria, we’re sorry to hear about the issue with your unit, and we’d be more than happy to help get this resolved for you. We’ve created a support case for you under ticket #1134084 so we can look into this in detail. Please contact our Customer Support team at 1-800-220-6570 and reference your ticket number so we can quickly access your information and assist you step by step toward a solution. We’re available 24/7 for you, and ready to help. Team AquaTru / Melissa

AquaTru reviews

Showing 107 reviews with 1 star · Clear filters

Oct 20, 2026
The water filtration system stopped…
The water filtration system stopped working after one month. My family and I are very unhappy about this! We spent $380 for nothing—or is that the price for just one month of filtered water?
By Dmitry Z.
Response from AquaTru· Oct 22, 2026
Hello Dmitry, we’re sorry to hear about the issue with your unit, and we’d be more than happy to help get this resolved for you. We’ve created a support case for you under ticket #1136930 so we can look into this in detail. You can contact our Customer Support team at 1-800-220-6570 and reference your ticket number so we can quickly access your information and assist you step by step toward a solution. We’re available 24/7 for you, and ready to help. Team AquaTru / Melissa
Oct 19, 2026
I feel scammed
Was sent a new machine when my old one broke After many long moments on the phone with customer service. The new Machine barely filters any water at a time was told it I needed to do a descaling. TO A SUPPOSED BRAND NEW MACHINE. so I did it and it was still having the same issue. They they say itwas the RO filter but after I got off the phone I installed a brand new RO filter and it’s still just as slow. I called back and they said I need to do the descaling AGAIN. What a scam
By Summer T.
Response from AquaTru· Oct 21, 2026
Hello Summer, we’re sorry to hear about the issue with your unit, and we’d be more than happy to help get this resolved for you. We’ve created a support case for you under ticket #1134549 so we can look into this in detail. You can contact our Customer Support team at 1-800-220-6570 and reference your ticket number so we can quickly access your information and assist you step by step toward a solution. We’re available 24/7 for you, and ready to help. Team AquaTru / Melissa
Oct 18, 2026
$800 machine that doesn't work and customer support stopped responding
We purchased an AquaTru countertop reverse osmosis system earlier this year, and it started malfunctioning right after the first filter change. The maintenance light keeps coming on, and the water flow is negligible making the machine unusable. After three months of back-and-forth with customer support, we've been sent maintenance kits, replacement filters, and multiple troubleshooting instructions, none of which have resolved the issue. We've repeatedly explained that the problem appears to be with the mounting mechanism for the second filter, not the filters themselves. Yet support continued suggesting the same fixes and sending more filters instead of addressing the actual problem. And now, after three months of unsuccessful troubleshooting, customer support has simply stopped responding. We're left with an $800 machine that doesn't work, no resolution, and a company that has seemingly abandoned us after exhausting months of troubleshooting. For a product at this price point, this level of customer service is completely unacceptable. I expected much better from AquaTru, especially when the product failed so early in its lifespan. I would strongly caution anyone considering this purchase. A premium price means very little when the company won't stand behind its product.
By Maria C.
Response from AquaTru· Oct 21, 2026
Hello Maria, we’re sorry to hear about the issue with your unit, and we’d be more than happy to help get this resolved for you. We’ve created a support case for you under ticket #1134084 so we can look into this in detail. Please contact our Customer Support team at 1-800-220-6570 and reference your ticket number so we can quickly access your information and assist you step by step toward a solution. We’re available 24/7 for you, and ready to help. Team AquaTru / Melissa
Oct 17, 2026
Need to return it but can’t find my…
Need to return it but can’t find my order it sucks spills most of the time but water tastes good
By Armando
Response from AquaTru· Oct 20, 2026
Hello Armando, we’re sorry to hear about the issue with your unit, and we’d be more than happy to help get this resolved for you. We’ve created a support case for you under ticket #1135537 so we can look into this in detail. You can contact our Customer Support team at 1-800-220-6570 and reference your ticket number so we can quickly access your information and assist you step by step toward a solution. We’re available 24/7 for you, and ready to help. Team AquaTru / Melissa
Oct 16, 2026
So while you shipped me a new filter…
So while you shipped me a new filter quickly after discovering our alkaline filter was defective with a rotten egg smell - it took over a week to get here. These things need to be treated with urgency.. I spent $100 on spring water in the meantime.
By Emily M.
Response from AquaTru· Oct 19, 2026
Hello Emily, we’re sorry to hear about the issue with your unit, and we’d be more than happy to help get this resolved for you. We’ve created a support case for you under ticket #1135103 so we can look into this in detail. You can contact our Customer Support team at 1-800-220-6570 and reference your ticket number so we can quickly access your information and assist you step by step toward a solution. We’re available 24/7 for you, and ready to help. Team AquaTru / Melissa
Oct 14, 2026
We bought an Aquatru last summer and…
We bought an Aquatru last summer and have had nothing but problems with this water filter system. We have called for help, followed cleaning and filter replacement procedures, and called again. We were told we’d be sent a replacement tank. It never came. After a few months I called back and was told there was no record of that call and there was nothing they could do. Poor customer service and a water filtration system that is good in theory but needs major upgrades. Not worth your money. Look elsewhere.
By Sheryl
Response from AquaTru· Oct 16, 2026
Hello Sheryl, we’re sorry to hear about the issue with your unit, and we’d be more than happy to help get this resolved for you. We’ve created a support case for you under ticket #1132019 so we can look into this in detail. Please contact our Customer Support team at 1-800-220-6570 and reference your ticket number so we can quickly access your information and assist you step by step toward a solution. We’re available 24/7 for you, and ready to help. Team AquaTru / Melissa
Oct 14, 2026
I do NOT recommend!
I purchased the countertop carafe RO filtration in April 2026. Worked fine for just over 3 months. Then not hydrating us and then a taste. Instructed to change the VOC filter that is supposed to last a year. AquaTru sent a free filter. 2 weeks later the water is again not hydrating us and leaves a film in our mouth. The test strip said QAC/QUAT was a little high (I tested straight into the pitcher that had several fills of filtered water). Called the company, they recommended the mineral additive even after I reiterated that we have used RO water for decades and attend to minerals already. We have gone back to filling jugs at the health food store, and we all feel so much better than in months!!
By Tonine
Response from AquaTru· Oct 15, 2026
Hello Tonine, we’re sorry to hear about this issue and completely understand your concern. We’ve opened a case for you under ticket #1132546 to ensure this is properly reviewed. Please contact our Customer Support team at 1-800-220-6570 and reference your ticket number so we can access your details and guide you through the next steps. We’re available 24/7 for you, and are here to help every step of the way. Team AquaTru / Melissa
Oct 13, 2026
My counter reverse osmosis stopped…
My counter reverse osmosis stopped working. I clean it regularly with the Aquatru product. Very disappointed with this unit. I read the reviews and was willing to spend the money on this system. Looking for other options now.
By Donna G.
Response from AquaTru· Oct 15, 2026
Hello Donna, we’re sorry to hear about the issue with your unit, and we’d be more than happy to help get this resolved for you. We’ve created a support case for you under ticket #1132697 so we can look into this in detail. You can contact our Customer Support team at 1-800-220-6570 and reference your ticket number so we can quickly access your information and assist you step by step toward a solution. We’re available 24/7 for you, and ready to help. Team AquaTru / Melissa

AquaTruReviews of aquatru.com

Rating distribution

What customers rate

About AquaTru

More in Industrial Supplies

Top Armor

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Academic chem lab

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AquaTruReviews of aquatru.com

Rating distribution

What customers rate

AquaTru reviews

The water filtration system stopped…

I feel scammed

$800 machine that doesn't work and customer support stopped responding

Need to return it but can’t find my…

So while you shipped me a new filter…

We bought an Aquatru last summer and…

I do NOT recommend!

My counter reverse osmosis stopped…

About AquaTru

More in Industrial Supplies

Top Armor

GemIQ - Headquarters

Academic chem lab

Seafarer Marine Supply Inc

AquaTru reviews

The water filtration system stopped…

I feel scammed

$800 machine that doesn't work and customer support stopped responding

Need to return it but can’t find my…

So while you shipped me a new filter…

We bought an Aquatru last summer and…

I do NOT recommend!

My counter reverse osmosis stopped…