aquasupercenter.comReviews of aquasupercenter.com

Aqua Supercenter located in 1680 Fruitville Rd STE 515, Sarasota, FL 34236 is an ABSOLUTE SCAM. They list on their website that that they are accredited by the Better Business Bureau, which is not the case since I’ve looked it up at this point. That is where I filed my original complaint. I ordered pool filters on August 20, 2020 because their website claimed to have them in stock. After about a week with no update. though they charged my credit card right away, I called and was told they didn't actually have them in stock and would be issued a refund. I have not yet received a refund for my purchase and now can't even get a hold of them. They don't answer phones, return voicemails or emails or deliver on the products they've charged for. If you don't have the products, that's ok. But then don't charge consumers and then REFUSE to provide a refund. Not sure what kind of business this is, but clearly, something very ILLEGAL is going on. Definitely should've read ALL reviews prior to trusting this place

Horrible! I don't think they are actually a company! I ordered $500 worth of stuff for my new pool and I never received it. I have called 7-8 times and left 2 voicemails and have not heard any response. I sent 3 emails that were never answered. I finally got a lady on the phone and she said she was going to "escalate" my order and email me later that day, but that was over a week ago and I have not heard a thing. They charged my card right away, which I am pretty sure it not legal. I'll have to call the CC company to dispute the charge.

Worst experience with this company buyer be ware no clue how they are still in business. Stay away never shipped never refunded.

NO COMMUNICATION AT ALL ! They never sent my items and I filed dispute with BBB ! I just read that the state of Florida is investigating them for fraud do not give these people your information do not order anything from them they are scammers

I placed my order over two months ago. I get an email ten days later saying item was not in stock. I asked for refund two months later still no refund. I had to put a dispute to my credit card company. Im sorry but screw this business.

Placed my order 8/13. I called 10 days later to check on my order, was told it was out of stock. Ask them to send a refund. I called 10 days later when the refund didn't arrive. Lady said refund wasn't put in. So she put it in, here it is a month later and I still don't have the refund, get no answers to emails or phone calls now. They don't answer chat messages. This company is horrible. Don't buy anything from them.

Scam - they charge your credit card instantly and never ship the product out, even though the product says 'in stock'. Their discount code doesn't work and neither does their chat.

This mickey mouse outfit has still not shipped the filters I ordered in early August. Why does it take so long to ship something that they advertised as being in stock? I have tried using their chat, but get no response. I suspect that this is a scam, so DO NOT buy anything from this site!!