AquasanaReviews of aquasana.com

The cartridges that hold the filter leak. Water all over the kitchen. Was told by Aquasana that in fact they go bad. Did not order my under sink 2 stage system from them. I trust Amazon. But the replacement parts come from them only. Don't expect prompt attention by Aquasana. They take their time on sending out the replacement maybe hoping I'll by a whole new system. I am very disappointed with their CS. That is why I always shop with Amazon. But Amazon doesn't sell replacement parts for Aquasana. Just so you know.

I have been customer of Aquasana for more than 7 years. AQ 5300 short filters undersink system. Yes, truthfully I confirm the recently the quality of the housing of the filter went down. Body of the filter started leaking and went to my finished basement. Yes water flow on this short filters is slow way below any green water standards, had many overflows on my kettle (who would want wait 5 minutes to fill up). Yes being on water to life I got two system replaced. However I don't want to risk anymore flooding due to filter housing seeping water. I don't care about their certifications, cost of filters per year becoming for us CA 170$, not worth it. Go buy something else.

Aquasana customer service sucks. Each time I needed help and called for support no one picked up the phone. And the the music on hold gos on for hours. I will take my business elsewhere. Where I will be appreciated.

Bought a countertop unit in 2020. Filter helped improve water quality quite a bit. But months later, it started a trickle leak out of the top. Customer service was very helpful & replaced the unit. 6/7 months later, that one started to leak out the top too. They replaced that unit under the 1yr warranty. Got my third unit. That unit does not stop running. It filters the full pitcher of water but keeps running until I pull out the pitcher. Then the spout contributed to drip another 2-3 oz of water so I set the pitcher in a position to catch the dripping water but off vector so the pump won’t run. Customer service was very very helpful but I choose to live with the faulty device — I get clean water but without leaks all over my kitchen counter. Just inconvenience of placing the pitcher in a specific location on the device to capture dripping water.

I had the whole-home system for a few years. Initially, it worked well, but after a couple of years times, the system started leaking and parts broke. Aquasana was quick to replace the broken parts, but each time, a plumber had to come and fix the problems, which Aquasana does not pay for.

What kind of company would suggest putting something TOXIC into a filter to make it work? Ive been going back and forth with this company for 6 weeks now. We have had two under sink water filter systems over the years with no problems UNTIL we called because the system just shut down after putting the new Aquasana filters in. I called and they said that there has been a problem with ONE of the filters, they will be sending a replacement to me, try that. (filter was too short). THEIR ERROR. System still would not work. I called back and they said hey try THIS. Put a quarter or two in the filter sump and that may make it work. I said....ok but then thought about it. A QUARTER in my water filter? Quarters are copper and NICKEL. Copper is used for plumbing but the NICKEL is toxic. Why would I DO that? And why would a professional company who made the MISTAKE suggest a stupid Hack? I called back and wanted them to replace all the filters so that they would work or give me a whole new system. FIVE calls and they refuse to do anything except suggest plumbers washers on the bottom of each sump. UNPROFESSIONAL and they lost a customer.

I purchased a counter top with pitcher about three years ago. The best filtered water I ever had. After a couple of weeks it started to leak I emailed customer service and after 3 weeks they responded and wanted a " video" which I suspect was because they couldn't understand English. Since I liked the water I just kept it on a tray. January 2021 it quit working. I ordered another one and it stopped working after two months. I called customer service and she was very polite and understanding and sent a replacement. It did not work .Received a second replacement, same thing. Third replacement works but leaks even when filling. I called CS and cancelled the filter replacement contract. She was very honest saying that Aquasana was aware of problems with the countertop system and in process of correcting it. I will not purchase another one. GB Mishawaka, IN