Apex Gaming PCsReviews of apexgamingpcs.com

Response from Apex Gaming PCs· Sep 27, 2024

Hi Madison, based on the information we have on your order, the order was placed on July 26th, and then 8 days later a chargeback was opened for the order. This chargeback according to the payment provider was requested by you. At that time, the funds were withdrawn from our account, and returned to the payment provider. At that time, we would no longer consider your order open, and it would be voided. 16 days later, we were notified that the chargeback was not resolved in our favor and we contacted you to see if you would like to cancel the order, or have the order shipped. You opted to cancel the order, and you were promptly refunded. Please understand that we are unable to ship any orders, or work on any orders for that matter, that have an open chargeback and the funds returned to you. Given you opened a chargeback on the order shortly after it was placed, we would not begin working on the PC for that reason.

Response from Apex Gaming PCs· Sep 27, 2024

Hello, and thank you for taking the time to provide us with this feedback. Your PC was ordered during a time period in which we were dealing with widespread power issues in the Houston area due to Hurricane Beryl. This did cause delays for many inbound shipments, as well as UPS pickups, so we do apologize that your order was delayed. All customers were notified of these delays and provided options in light of these delays but we apologize if those resolutions were not enough. Rest assured we have further developed our response plan to any incoming natural disasters so we can be better prepared next time!

Response from Apex Gaming PCs· Sep 27, 2024

Hi Liam, we have no emails from you since you last spoke to our team about any issues with the PC. If you could please reach out to us we would be happy to help!

Response from Apex Gaming PCs· Jun 11, 2024

Hi Eric, we wanted to thank you for taking the time to provide us with this feedback. We are very sorry to hear you've been experiencing issues, and would very much like to correct this for you. I'm reaching out to you now at the email address we have on file, and also please do not hesitate to contact us at [email protected] anytime you need help with our PC.

Response from Apex Gaming PCs· May 1, 2024

Hi Marc, thank you for taking the time to leave a review. Looking at your order, it appears you paid a total of $1457 for your PC, and the remaining amount of the $1682 paid was taxes and shipping. If you have been charged over that amount, please share with us detailed records so we can look into getting that amount reimbursed for you. I also see that your order was placed on December 18th during the peak holiday season in which we noted orders will take 6-8 weeks and sometimes take up to 12 weeks to ship in your order confirmation email. I see that your order was placed on December 18th, and was shipped on March 14th, within the delivery window provided when you placed the order. We understand that this lead time is less than ideal and are excited to share that as of May 10th Apex will be delivering all PCs ordered within 2 weeks of the order being placed, and most of the time much quicker! In regards to our Refund and Warranty policy both are clearly listed on our website and visible for you to review at any time. They are also linked in the order confirmation email you received. Our website states that after 30 days your PC is not eligible for return and that the shipping cost is to be paid by the customer if an RMA is to be issued. Given your order was delivered well over 30 days ago, you would not be eligible for free round-trip shipping for your RMA. However, we did email you to note that the invoice would be voided and that shipping back and forth would be paid for by Apex given you have only had your PC for 45 days as promised during a phone call with one of our support agents. I apologize that the invoice was confusing, and as mentioned in the email it was automated as our system noted you were outside of the 30-day window, at which point per our policy you would be charged for the shipping of the PC. You are not responsible for that charge, and given it has not been paid, it has been voided. If there is anything else we can do for you please do not hesitate to email us. We appreciate the feedback and will make sure that our refund, return, and RMA policies are even more front and center due to your experience.

Response from Apex Gaming PCs· Sep 27, 2024

Hi Rae, thank you for the feedback. We have since worked very hard to lower our lead times to just about two weeks thanks to feedback like yours.

Response from Apex Gaming PCs· Feb 22, 2024

Hi Nathan, We just sent you over an email to try to resolve this issue ASAP!