Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
553 reviews
Apex Gaming PCsSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Apex Gaming PCs is a high-end custom gaming PC manufacturer located in Houston, Texas. Apex Gaming PCs focuses on providing the highest level of customer service, so you can experience the best of PC gaming every day.
Apex Gaming PCs (apexgamingpcs.com) has 553 customer reviews on The Fair Hearing, with an average rating of 4.3 out of 5.
Showing 57 reviews with 1 star · Clear filters
I haven’t get my pc yet and you guys want review haven’t even sent the tracking number of the delivery I really feel scam
By Luchogta G.
Response from Apex Gaming PCs· Sep 10, 2025
Hi Luis, it looks like your PC is on it's way and is expected to arrive on Sept 12th. I am sorry if you recieved the review email in advance, that was likely an error on our end! Please reach out to us if you have any questions.
The computer stopped working 2 days into it arriving. I have been doing everything that the support team has been telling me to do and nothing has worked. Last heard from anyone about 2 weeks ago and at this point I given up trying to get it fixed through the support team and decided to take it to a local place that works on computers. Been nearly 2 months of it being in my possession and it's just been a paperweight
By Gohma
Response from Apex Gaming PCs· Aug 26, 2025
Thank you for taking the time to provide us with this feedback and we're very sorry for the issues you've experienced. Despite our best efforts, these things do sometimes occur in shipping, but we're always here to help. I reviewed our email history, and see that we had assisted you via email with some initial steps, and then attempt to arrange a phone call with you to attempt some further troubleshooting steps and initiate a return for repair if necessary on the 13th of August, but we never received a response. We absolutely want to get this fixed up for you, and I will reach out to you again via email now.
Just give me my damn PC without being like the damn government asking me for a mug shot.
By Darla S.
Response from Apex Gaming PCs· Aug 21, 2025
Hi Darla, We’re sorry for the frustration you’ve experienced. We understand how inconvenient our fraud review process can feel, but please know it’s in place to protect both our customers and our company from fraudulent transactions. In cases where the billing and shipping addresses don’t match on higher-value orders, our payment processor requires us to take extra steps to verify the purchase. While this may feel excessive, it helps ensure that your order is securely processed and delivered without risk of chargebacks or stolen card use. We’d love to get your PC to you as quickly as possible. If you’d prefer to avoid the verification process, we can always ship directly to the billing address on file. Otherwise, once the requested documents are provided, we’ll immediately proceed with fulfillment. We truly appreciate your patience and understanding, and we’re committed to getting your system out to you as soon as possible. — Apex Gaming PCs
I was a bit disappointed with how things turned out. I have nothing bad to say about the PC itself, I'd say the issue was more with the staff, and their potential knowledge of the tiers and what they offer. I remember being on call with a representative, asking me what the expectations were in terms of game play, and what the PC can handle. They knew I had chosen the lowest tier of PC offered by a sponsorship, and asked me what type of lighting I would like for the inside of the PC, and what color case I would like as well. I mentioned I had wanted a green and black color scheme, and received a PC that had no lighting on the inside, with a white case... Literally nothing I asked for. When it came to asking about monitor recommendations, the representative I spoke to said he would email me a list of things he personally thought would go well with my PC. Also, never received that list. All in all, not too happy with the experience, but still happy I got to support a creator I enjoy. I'd just... would have liked to get that green and black PC I thought i was getting; but got white case with no lights. Even if the lighting isn't offered for the lowest tier, I was expecting it since they asked me about it.
By Riley H.
Response from Apex Gaming PCs· Jul 21, 2025
Thank you for taking the time to provide us with this feedback, and we're very sorry to hear our process fell short. I see that our system engineer did email you his recommendations on May 27th following your meeting, which included the aforementioned monitor details. We never did receive a response to this email. This is typically due to the customer not being interested in the suggested upgrades, and as a result, orders are processed as they were originally placed if our system engineers do not receive a response. Again, we are extremely sorry this resulted in you receiving a system that was not configured to your liking. RGB fans are a fairly simple install, and if you would like to explore this addition to your system, please contact us at [email protected], and we will be more than happy to assist you with their installation via a video call.
For my particular order, after entering my order number on the website, my order tells me it has been shipped. However after emailing the website for a shipping number, I've been told that I get one automatically when it gets shipped. I placed my order a few weeke ago now. An accurate update on the order would be nice.
By Jacob P.
Response from Apex Gaming PCs· Jun 2, 2025
Thank you for taking the time to provide us with this feedback, and please accept our sincere apology for the delay you've experienced. Due to recent regulatory changes on exports, all of our international orders are being delayed slightly. I have reached out to you via email with the details, and we expect to have your order in the mail soon.
The company stopped emailing me back on issues when they sold it to me. You aren’t priority if you have already spent money
By Benjamin W.
Response from Apex Gaming PCs· May 8, 2025
Thank you for taking the time to provide us with this feedback. Upon reviewing our email history, we see that you were having some difficulty activating Windows after a reinstall. We responded with our first trouble shooting steps, you replied back that you would be attempting those steps that evening, and then we never heard back. Typically this means the issue was resolved, we are very sorry for the oversight, and our intention was certainly not to ignore you. If you are still experiencing Windows activation issues we can definitely get that resolved in a few steps, or even provide you with a new Windows key if necessary. I will contact you again via email now, and as always, please do not hesitate to call us at (215) 565-1069 anytime you require assistance.
My graphics card came loose soon after getting it if I brought it to a local repair shop it voided the warranty and my only choice was to ship it back to you for 250 dollars plus a shipping box wasn't included never got it fixed
By Kc M.
Response from Apex Gaming PCs· May 8, 2025
Hi KC, We had not heard back from you since the last time we emailed you about the issue you had, and as such thought the steps we provided may have resolved the issue. Clearly, that is not the case, and we are more than happy to get your PC back in our office to fix it free of charge for you. Please get back to us so we can facilitate this ASAP!
Took far, far longer than promised. Customer service was unresponsive throughout, including not attending a service call they required that I set up with a tech prior to starting the build. I set the call up. Received the confirmation that they would can me, and then never heard from them. Very frustrating experience. The pc is fine, but for the cost and the wait would probably have been better off going with a big box retailer.
By Stephanie C.
Response from Apex Gaming PCs· May 8, 2025
Hi Stephanie, I am really sorry that your PC took as long as it did to arrive. Unfortunately, this past holiday season we had a few orders that did not ship in time for the holiday due to some part shortages, but we are working hard to ensure this upcoming holiday season that is not the case. Nevertheless we appreciate your feedback.
