Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
391 reviews
Apartment ListSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
At Apartment List, we’re on a mission to find every renter a home they love and the value they deserve. As the fastest-growing online rental marketplace in the US, our platform takes the time to understand your preferences and seamlessly surface your perfect match. Say goodbye to endless lists of properties and hello to apartments specifically curated to your wants and needs. After all, you shouldn’t settle on your next home – you should love it!To date, we’ve helped nearly 1 million families find a home they love, and we’re just getting started.
Apartment List (apartmentlist.com) has 391 customer reviews on The Fair Hearing, with an average rating of 3.4 out of 5.
Showing 23 reviews with 3 stars · Clear filters
The apartment list was great, then all of a sudden it just stopped. I haven't stopped needing it?
By Vicki
Response from Apartment List· Feb 10, 2022
Hi Vicki, I'm so sorry to hear that! I'm not exactly sure what you mean by "stopped" but if you would like to email [email protected] we would be more than happy to help you figure out what happened! We would love to help you find a home you love. Warmly, Olivia
I have not used it
By Kathy M.
Response from Apartment List· Feb 8, 2022
Hi Kathy, Thanks for letting us know. If you have any feedback once you do, please feel free to email [email protected] and we would be happy to chat! Warmly, Olivia
TOILET HAS COME LOOSE AGAIN. WHY IS THE TRIM AROUND DOORS DONE WITHOUT CARE. THE MAILBOX AREA LOOKS LIKE A TORNADO HAS HIT IT. THE APARTMENT SIZE HAS BEEN MISREPRESENTED. WASHING MACHINE DOES NOT PROPERLY.
By Gerald H.
Response from Apartment List· Feb 8, 2022
Hi Gerald, I'm sorry to hear that you are having issues in your apartment building. I suggest that you contact your building manager for these issues. While we list properties on our site to help you find a home that you love, we don't actually own or operate those buildings. If you have any other questions, don't hesitate to email [email protected]! Warmly, Olivia
Not one of the apartment buildings that has been submitted to me for consideration has had a vacancy. This app needs to be updated more Frequently to keep it up to date.
By Dennis M.
Response from Apartment List· Feb 4, 2022
Hi Dennis, I'm sorry that you have encountered some stale listings. Apartment List strives to find every renter a home they love and we partner with data providers for smaller units across the country who share this value. While we perform basic data validation, we rely on those partners to verify the accuracy of their listings. If you would like to send any of those listings to [email protected] we would be happy to look into it and have them removed. Thanks for the feedback! Warmly, Olivia
This is where I found the apartment we live in now although we were in a hurry. I believe there are many more apartments in the area. A larger selection would have been helpful.
By Debby
Response from Apartment List· Feb 3, 2022
Hi Debby, Thank you for the feedback! We are doing our best to get more supply on our site every day, so hopefully next time we will have more for you to explore! So glad you were able to find your current home on Apartment List, and hope we can help you in the future as well. Warmly, Olivia
What's going on... Can't keep us in the right frame of price
By Augusto
Response from Apartment List· Feb 3, 2022
Hi Augusto, Thank you for the feedback! We typically display properties within a range of your price point to ensure you don’t miss any of the properties that match your requirements. That said, if you aren't looking to flex on budget at all, you can definitely skip those categories altogether. I will pass your feedback along to our product team for future improvements! Warmly, Olivia
None of those apartments buildings complex that I went to, haven’t update new prices. For example, one apartment complex in Brandon, Florida is 2 bedrooms 2 bathrooms are $1,165. But leasing office told me it was incorrect and correct is $2,100. This company apartmentlist.com need to reach out to many apartments complex to correct prices. It frustrating me that those leasing office refused to honor their mistake for rent price for 1 bedroom or 2 bedrooms with one bathroom or two bathrooms. Also, I went to townhouse apartment, I fell in love with it but there is no fine print that this townhouse apartment are on rent war between me and other five people. One time I found good price for apartment, turned out to be scam. I wish apartmentlist.com staff should done their homeworks to check with those people. I know that this apartmentlist.com is excellent. Just wish they keep update on rent prices than waste my time to come to leasing offices.
By Brian
Response from Apartment List· Feb 3, 2022
Hi Brian, Thank you for flagging this experience for us! While we integrate with our partner's systems to keep our pricing as up to date as possible, there are some instances where that doesn't match up and for that we truly apologize. We never want you to feel like you can't trust the data you are seeing with us. If you would like to email the name of that specific property (and especially that scam) to [email protected] we are happy to look into it and see if there is a break in the system! Warmly, Olivia
I haven't used this website in awhile. This is mainly due to the level of my current income; unfortunately, there just don't happen to be many apartments in my current price range. However, using this website helped me, in part, to stay focused on a search for an apartment. I'm very grateful to have received access to an affordable apartment; I moved in mid-December 2021. So. I will keep this website in mind, since I may be choosing to move again in the future; I continue to work on developing legitimate, additional income streams, in part, for that purpose.
By Elizabeth A D.
Response from Apartment List· Feb 3, 2022
Hi Elizabeth, So glad that you were able to find an apartment that worked for you! We are working on getting more apartments on site every day at a variety of price points so hopefully we will be able serve you even better in the future! Warmly, Olivia
