Tuesday, November 10, 2026 · Customer reviews of US businesses
The Fair Hearing score
Bad
33 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Anua is listed under Cosmetics & Makeup.
Anua (anua.us) has 33 customer reviews on The Fair Hearing, with an average rating of 1.4 out of 5.
Showing 28 reviews with 1 star · Clear filters
Ordered and paid for a complete line which was over $50.00. Just got one small product?! I've written the company twice to request the rest of my products, and they have not responded. This is fraud. A switch and bait con, to get your money. DON'T DO BUISNESS WITH THIS COMPANY, UNLESS YOU WANT TO TOSS YOUR MONEY IN THE WIND. 😡
By Ms D.
Appalling customer service. I placed an order back in April that did not arrive and I have not yet received a refund. I have contacted their teams via email since April and they respond back with thank you for your patience we will look into and get back to you. We are in September now and still no refund.
By RASHA
Placed an order on the 4th of June and I'm still waiting for my product! I've contacted customer service many times via email but they do not respond. Never shopping with them again. Disgusting service
By Amina
Customer service is atrocious, I asked loads of times for a tracking number that worked and received nothing back, Emma Thomson, is truly the epitome of dense. Never have I even spoke with a more dense “person” probably a bot. My item was supposedly shipped on the 21st, tracking not working, can’t find my order. And I received another today 30th May to say it’s been shipped again. Why lie? Just why? Pathetic. Useless. Will never be buying from there ever again. An embarrassment. Update: just found out they’re scammers, don’t spend your money here.
By GB
