Andes STRReviews of andstr.com

I guess this is a common complaint from this company, but DAMN! The stink of the house made the kids cry, or just a natural reaction of eyes watering from the pungent odor. The place was dirty, but there was no specific source of the odor, the smell was just baked in. There was a lone plug-in air freshener, it was empty. It fought to its last drop, but it was overwhelmed. All rooms reeked, both floors, no escape. Opening doors and windows didn’t help, we had to leave. But it’s Andes STR “customer service” that truly stinks. They wouldn’t refund, they expected us to sleep in someone’s else’s filth and pay for it. Obviously, I wish I read the other reviews first. Hopefully if you’re reading this, it’s not too late for you to avoid or cancel. Also, do not expect your stay to be different because it’s loosely associated with JW Marriott.

I traveled to Chile from Europe on a very tight schedule, with barely any time to meet people or complete my important plans. I arrived at 5 pm, expecting to quickly drop off my luggage, shower, and head out. To my shock, the apartment hadn’t been cleaned after the last guests—dirty sheets, wet towels, and trash everywhere. I contacted the host, who assured me they would send someone to clean “immediately.” After an hour with no follow-up, I reached out to Booking, who told me they couldn’t cancel because the host was "offering a solution and not denying the service". The host had claimed a cleaner was on the way, but by 8 pm, no one had arrived. When I called again, they admitted they were still looking for someone, saying it would take longer due to the off-hours request. With no resolution and no way to cancel without having to pay from my pocket for a new rental, which was out of my budget, I had no choice but to wait there. I couldn’t leave my belongings or start my plans, so I embarrassingly had to host a guest in the dirty apartment, surrounded by uncleaned sheets and rubbish hoping for the problem to be solved. Finally, at 8:30 pm, a single cleaner arrived and took two hours to finish (10.30 pm). Since it was an emergency call, they arrived without towels, so we couldn’t shower after such a long trip. That night, the host promised towels between 8-9 am the next morning, but they didn’t arrive until the afternoon, forcing us to wait around once more. The TV was not working, the announced pool was closed due to the off-season which was not advertised. The host offered a mere 30% refund for one night, which felt insulting given the time they cost me and. I rejected it but they ignored my demands and still processed it with Booking. My limited time to see friends and family was lost to hours of waiting, misleading updates, and a lack of accountability. It was a frustrating, disrespectful experience that disrupted my entire stay.

My Ft Lauderdale stay was tainted with a filthy room, was not cleaned before getting there and when I reached out to customer service to resolve this issue they were less than helpful. I would not recommend staying here.

Rented a VBO apartment that was managed by Andes STR. The unit would have been fine if it was not dirty and gross. An area rug that belonged in a dumpster, stained sofa, dirty kitchen surfaces, dirty kitchen cloths, stained bed linens, stained towels, low quality furniture. Oddly the bathrooms were clean, but unless you want to hang out in a bathroom your entire stay, don't choose to rent from them. They didn't consider the conditions to be a problem and would not refund us for the nights we didn't stay. We were refunded the small cleaning fee.

Awful experience!

Stayed in one of their properties in Davenport Florida, the house was dated, with old furniture, terrible smelly carpet, a very mediocre house for a vacation. If that is the quality of properties that they manage, be very careful before you book, specifically asked them before booking the condition of the house and they assure it was great, they lied.