Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
152 reviews
AMS Fireplace Inc.Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
AMS Fireplace, a 15-year-old Southern California co. specializes in providing elegant, modern fireplace designs by top brands such as Kozy, Regency, Flare, and others. We work with licensed fireplace installers, architects, and designers all over the n...
AMS Fireplace Inc. (amsfireplace.com) has 152 customer reviews on The Fair Hearing, with an average rating of 4.4 out of 5.
Showing 121 reviews with 5 stars · Clear filters
Professional and reliable service. Kind and helpful technicians providing very good tips on proper fireplace maintenance.
By Walter
Response from AMS Fireplace Inc.· Feb 11, 2026
Thank you, Walter! We are so proud of our team at AMS Fireplace.
Great customer service!
By JEANNE A.
Response from AMS Fireplace Inc.· Jan 15, 2026
So happy to hear that. Thanks you !
Product is good, and delivery was 4 days after I ordered it, but.... I never got an email telling me when it was coming! Great that it came fast, and driver was GREAT, luckily we were home to receive it, especially since we are remote in the mountains.
By Linda S.
The fire pit I purchased was absolutely beautiful and exactly as described. The customer service team was fantastic—friendly, helpful, and quick to answer all my questions. The product also arrived much sooner than expected. Overall, an excellent experience.
By Silas M.
Web order was processed and delivered as promised. Product was exactly what was expected!
By Charles T.
The fire pit purchased was beautiful and as described! The customer service was also excellent when I called with questions. The product arrived in a very timely manner!
By Sharana H.
Easy to order, came on time and quickly in good shape.
By Daniel Z.
Fast Shipping, Great Parts.
By Michael T.
