I have emailed twice because the…
I have emailed twice because the product I bought quit working. I have yet to hear from amovibe. I did not use it that often I took very good care of it and yet it quit working. I feel amovibe is ignoring me because this particular product has had numerous complaints and stopped working for many people.
By Linda
Response from Amovibe· Dec 28, 2024
Dear Customer. Thank you for contacting us and bringing this matter to our attention. We apologize for the inconvenience and for not getting back to you as soon as possible. Your experience is important to us and we are committed to resolving this issue for you. Regarding your product issue, we would like to better understand the situation in order to provide an appropriate solution. Can you provide us with the following details so that we can assist you in a timely manner? -Order consignee information and email -Brief description of the problem -Video showing the problem Please send it to us via email. (to avoid data leakage). Upon receipt of this information, we will assess the situation and arrange for a replacement, repair or refund as appropriate. Thank you for your patience and understanding, we are dedicated to ensuring you have a positive experience with Amovibe. Sincerely. Amovibe Customer Support Team