AmericashomeplaceReviews of americashomeplace.com

In reading the other reviews on this site, I have to say I am experiencing the same criticisms as others who have left poor reviews. Very poor communication, follow-up, and response to my concerns. In addition when I call into the office, no one is ever there that I have been working with; someone answers the phone and promises to take a message to pass it on but no call backs as promised or response. I actually asked if they have abandoned the project because I haven’t been informed as such. I am in the middle of a build and in spite of being told that the framers would be there in a few days, no one has showed up this week. Calls to the construction manager to see what is going on, have gone unanswered. Calls to the original person that we went through the planning process have gone unanswered. Since we discussed a difference of opinion, all work has stopped after I was told that the construction foreman on the job said he would call back within a day to discuss resolutions to the issue. It has been a week and no call back from anyone. Very disappointed with the communication and responsiveness after a significant investment has been made to build a home. I really don’t know what to say as the customer service and resolution to any issues seems to be non-existent.

Disappointed With Communication, Follow-Through, and Quality of Work I am extremely disappointed with my experience with America’s Home Place. After making a major investment in a new home, I expected professional communication, quality workmanship, and a company that would stand behind its work. Unfortunately, we have experienced poor communication, delays, and a lack of follow-through regarding needed repairs. We are now beyond the six-month warranty period and still have not had anyone come out to address the issues that were reported. As a customer, I feel my concerns have been dismissed rather than taken seriously. Homeowners should not have to repeatedly reach out just to get basic warranty issues addressed. The lack of response and accountability has been frustrating and disappointing. In addition to the communication issues, there are concerns with the quality of workmanship that should have been properly evaluated and corrected. A new home is a significant purchase, and customers deserve better service and support after closing. I hope America’s Home Place improves its customer service, communication, and commitment to resolving issues for homeowners in a timely and professional manner.

I waited over 2 years to write a review on this builder so as to give a complete picture and there is not enough room to explain ALL of the problems I have had with AHP. I am beyond frustrated and tired of being nice. You may be lured in by the seemingly affordable price but you will soon discover the poor workmanship, horribly cheap and low/no skill local subcontractors used in all phases, lack of oversight/management of the project by AHP and the absolute failure to follow up and fix a huge list of discovered issues in your build. If you read other reviews online, you will see the same pattern- across the country. A home is a huge investment, and this company is not the one to use. We have several neighbors in our subdivision who also used AHP and are having the same exact issues, not only with the material quality and skill of the subcontractors but the follow up by AHP to repair/fix/resolve issues going on over 3 years for them now. AHP is either extremely incompetent or just doesnt care once the house is done and they have your money. First off, no matter where you build, AHP is not “building” your house. You are stuck with the local subcontractors in your area that AHP is going to contract with. These are going to be the cheapest, and in my experience, questionably "skilled" workers based on everything from foundation, framing, roof, tile, drywall and paint. Plumbing, electrical and HVAC were a step up due to the licensing and certification for these trades, but there were even issues there with some obviously rushed work and cost/corner cutting to finish the house. Every piece of tile in our house looked like it was done by a guy who took a weekend class at a local big box store. I have lived all over the place and purchased over 9 homes in my lifetime. Homes of all types and age from the 1890's, 20's, 50's, 80's, to two brand new construction subdivision homes built by national builders post 2005 and 2017. I come from a family of tradespeople, and I am handy around a house. Even the "mass" produced track homes I have purchased new in the past did not have 10% of the problems as my AHP home. The other builders resolved ALL of our issues within the first-year post construction. I retired, sold our last home at a good profit and wanted a quality new construction home I wouldn't have to worry about for the next 30 years. We took a stock home plan that AHP had, expanded some of the rooms and got every imaginable floor, tile and finish upgrade they offered. With the upgrades we asked AHP for, the price and size of the home brought it out to around $800k. Did AHP build me a home worth $800k? LOL. NO. Will this house last 30 years? NO. AHP built me a crap quality "15 year" home worth 1/2 what I paid for it. I fully expect this place to fall apart, and my kids will be lucky to salvage any of it after I am gone. We would have been better off dropping a manufactured home on our lot, because even now I feel like I am living in an old double-wide trailer. Some of the issues: Extremely long process to finally get the home finished once under construction. Had to extend construction loan (and pay a fee) to keep loan rate because construction exceeded 12 months. Had a minimum of 5 different project managers come and go throughout the process. Oversight and checking the work of the subcontractors throughout the build was minimal, if at all, based on the number of quality & finish issues, repairs, mistakes and corrections needed and damage discovered throughout the build and through an independent inspection by a 3rd party. Final completion of the build looked rushed, subcontractors were sloppy, used poor workmanship and I do not have much confidence in the overall quality of the home (roof, deck, trim, framing, foundation, structure, drywall, lot drainage, etc.) holding up over the coming years. You are getting the cheapest, lowest bid work in the area so AHP can make their profit. I have over 50 issues pending (some major structural) they say they will repair/remedy that were reported days after moving in and known for over 2 years. The subcontractors don't come back to warranty their work, so you are stuck with whatever local handy man AHP sends to address an issue, with no timeline or projection to get things done. AT ALL. Even now I think we are on our 4th post-build “Warranty Manager” stalling, making promises, “looking into” things and taking the same notes, pictures and walk-through the other 4 guys have done since we moved in. Want to take them to court? Nope. You have to agree to arbitration in the build contract. Stay away from this company.

3414 Adventure Lane, Kodak, TN 37764 The entire Americas Home Place team in Kodak TN, Craig, Matt, Becky, Kimberly and Brian are always friendly and quickly responsive to our questions no matter how busy they are at the time. They all are very knowledgeable of the individual aspects of our home. Amazing! Brian, the Building Superintendent, is getting the work done quickly and answers all of our questions immediately. Finally, I have to say that the sub-contractors we need to mention like Rocky, James, and Megan are also very competent and friendly, not to mention hard working. My wife and I highly recommend Americas Home Place in Kodak for constructing your new home.