America's Best Contacts & EyeglassesReviews of americasbest.com

You got my money this time but never again. Exams are not included anymore. Prices never was matched on the wall and will be going to other places for my glasses . $400 for 1 glasses and never was upfront with prices. If I knew they had to order online I would have just ordered my stuff online myself. They did take $70 off the supposedly free exam but excluded the 2 for 150 deal charging 213 for one pair plus $80 for lenses. Ya 330 should have never happened will never come back

America’s Worst If I could give 1/8 a star, I would. After buying and returning three pairs of progressive glasses manufactured or measured incorrectly and the employees acted as I were putting them out. Getting my eyes rechecked, I found out that the factory is making what appears to be more than the average amount of mistakes. Corporate, when I called, said my progressive lenses were only 1 mm off! Please, progressive glasses need to be exact.

Came in on 8/7/24 for an eye exam and glasses. No problem so far. Then picked out 3 pair of glasses. Was told I’d have them in about 2 weeks. Called 8/24 and apparently 1 pair had scratched lens so they had to be remade. Called again on 9/7 and they said glasses were here (but never called me!). It was late on Saturday and it had been a MONTH since I ordered them so I decided to go pick them up on Sunday. I called first to make sure they were open. Message said they were open from 9am to 5pm. Drove all the ways there and they are CLOSED on Sundays! So their message is wrong. Drove back again on Monday and they initially could only find 2 of the 3 pair. Manager searched and found 3rd pr. But 2 of the 3 pair were not made correctly. Couldn’t see for reading! Apparently they had mis-measured for the progressives. So they had to start all over. And I’m guessing another 2-3 week wait! I asked manager for a discount for all my trouble. Best he could do? Add an antiglare option or slightly better version of progressives on ONE of the 3 incorrectly made glasses. Just one. I paid $200 for the glasses. This “upgrade” on 1 of the 3 pair (all having to be remade due to their mistakes) probably cost them $1.00. Manager said that was “best he could offer” for the more than month delay plus all 3 pairs being made incorrectly. Prior to visiting the America Best Poinciana, FL location, I never would have written such a negative review. But given all the issues and lack of adequate compensation for all the issues, I’ll never go back. Never.

America's best in Canton, GA is administratively the absolute worst business I have ever stepped foot in. The eye doctor there is phenomenal, however, the supporting front office staff is incompetent, not trained, nowhere close to being professional and works extremely hard at ignoring customers. I had an eye exam that went well, when I had to come back for two other trial contacts to get my vision correct, the whole world turned upside down with their four-member staff. They couldn't figure out which contacts were the trial pair, they gave me the wrong prescription, and it took 3 and a half weeks to get two contacts for the last trial pair I tried on...and on and on. How that location stays in business is beyond my comprehension. Save yourself time, aggravation and money and go elsewhere.

I thought I had a bad experience. Looking over the reviews shows it is like a virus. The Tarpon Springs, Florida store just did a third adjustment on the same pair of glasses. Still not right and email contact to America’s Best, have been ignored. Apparently, nobody cares. DO NOT CONSIDER THIS COMPANY!!! Get your glasses almost anywhere else. Michael C.

If the employees and manager just stare at you when walk in and don't offer to help. If they tell you you are not allowed to sit in an empty station you don't go back. There was one young girl who came to help me, Thank you. The old women just stared. I regret buying eyeglasses from this business.

Went in to get contact/eye exam. After exam went looking at glasses. Was ignored for 30 minutes. Other customers were asked if they needed help. No one asked if I was ready to checkout for the contact exam. Then finally I was asked if I was getting glasses. At that point no. About to leave and forgot I had to check out. Still had to wait. I was informed that my trial contacts would be in about a week and that I would be contacted to come in for the fitting, which was $40 not covered by insurance. I did not receive a phone call. I get a text survey about how my fitting went. Never even got the contacts. Its been weeks. A month goes by and still nothing. I had to go in and myself. The person was like yep they are here. WOW, it been a month and no lets go and try them on to make sure all is well. Then had the nerve to ask if I wanted the bag it came in. Why wouldn't I. Never again, paid for a fitting that I never received. bad business.

My wife scheduled an eye exam with this company and experienced a highly frustrating series of communications. Despite confirming her appointment through multiple emails and calls (approximately 7 or 8 times), she received an excessive number of requests to reconfirm it. Additionally, she completed the required forms sent via email prior to her visit. Two days ago, yet another call was made, which went to voicemail, ambiguously stating her appointment was cancelled due to lack of confirmation. She immediately contacted the company to rectify the situation, and the appointment was reconfirmed. However, today, July 3rd, 2024, we were informed that the appointment was moved to another day without any prior notice. This entire experience reflects a serious lack of professionalism and respect for the patient’s time. We will not be engaging with this company again and strongly recommend seeking eye care services elsewhere. This has been an unequivocal waste of time. Mi esposa programó un examen ocular con esta empresa y experimentó una serie de comunicaciones sumamente frustrantes. A pesar de confirmar su cita a través de múltiples correos electrónicos y llamadas (aproximadamente 7 u 8 veces), recibió un número excesivo de solicitudes para volver a confirmar la cita. Además, completó los formularios requeridos enviados por correo electrónico antes de su visita. Hace dos días, se realizó otra llamada, que fue a correo de voz, indicando de manera ambigua que su cita había sido cancelada debido a la falta de confirmación. Ella contactó inmediatamente a la empresa para rectificar la situación y la cita fue reconfirmada. Sin embargo, hoy, 3 de julio de 2024, nos informaron que la cita fue cambiada a otro día sin previo aviso. Toda esta experiencia refleja una grave falta de profesionalismo y respeto por el tiempo del paciente. No volveremos a interactuar con esta empresa y recomendamos encarecidamente buscar servicios de atención ocular en otro lugar. Esto ha sido una pérdida de tiempo absoluta.