americanvanlinesofsf.comReviews of americanvanlinesofsf.com

DO NOT DO IT! These people are 100% scam artist crooks! They owe us almost $1800! Refuse to pay even though we honored THEIR contract! There are soooo many people they have screwed over! Please please don’t hire them! You WILL be left high and dry!

DO NOT use this company. They are BROKERS and do absolutely nothing for you. I paid them $1200 as a deposit on a move- HUGE MISTAKE! They offer no services. I don't know how these people sleep at night after ripping off others. First mistake, don't ask for an online quote. The vultures immediately start calling you- that's your first sign. 1. Go to the Better Business Bureau's website and check out the reviews for the moving company you've selected before signing anything. 2. If you get a price on your move without anyone looking at your household goods, RUN. 3. If the movers want money up front, RUN. 4. If they want cash, RUN. 5. You have a 3 day cancelation period. If they want a percentage to cancel- you're better off canceling. They are so nice on the phone, it's disgusting. I hope that I can save someone money and anxiety. Moving is stressful enough. America First is America's worst.

Do not hire this company. The positive reviews are fake. Look at them closely. All of the accounts are based in Latin America, which makes no sense for a moving company in the United States. Some of the images are also stock photos. Michael Geraud, who is the manager of America First Moving, is also the manager of Homesafe Transit. Both are predatory companies. Homesafe is under investigation by the Florida Attorney General's office and has been featured in a WPTV news story highlighting its misdeeds. Geraud was also sentenced to 5 years in prison in 2010 for defrauding people who he tricked into investing in a bogus oil drilling company. If you hire America First, in the absolute best case scenario, they will extort you for much more than your quote and you'll get your things very late. More likely, much of your stuff will go missing in transit, and in some cases, you might lose everything. I have interacted with perhaps over 100 people who have gone through this. Save yourself the trouble. A Facebook group has even been created for people who have had bad experiences, it's called "Justice for Homesafe Transit Customers."

I hired America First Moving for a move from Austin, TX to Tempe, AZ. They are a broker and not the actual movers who were hired for my move. I want to preface by saying the people at America First were kind; however, I was given wrong information for many important details of my move. First, the gentleman who booked my move, Tommy, said that my belongings would be delivered in 3-5 days. He said my things would be on the road the next day after pick up and that I could give my preferred dates for delivery to the movers. I gave a window of dates that I would be available to receive the delivery of my things to the movers. I then started my drive to Tempe a day early to ensure I'd be at my new place when the movers arrive. The delivery took TWO WEEKS. I called America First Moving when I learned that my delivery date would be two weeks from the actual movers and shared my concerns with someone named Anna. She was very receptive, noted everything, said she would deliver the feedback, and advocate for me. I also gave her my new availability for receiving delivery since my things were coming later than expected. When a QA person from the actual moving company, Panther Moving and Storage called me, she didn't have any knowledge of my new availability. Second, I wanted full valuation insurance for my belongings. I asked Tommy about it several times and wanted documentation of it. Tommy said that I could initial for the option of full value insurance when the movers arrived. When the movers arrived, I said that I wanted to sign for full value coverage and the lead of the moving team said that I missed that opportunity and had to initial for it when I booked the move. Tommy said that if I had any issues during my move, I could call him. I called and texted and never got a response. I called America First Moving and spoke with a representative who told me something completely different than what Tommy initially told me. Another inaccuracy is that Tommy said my things would be picked up in a 26' truck. A long trailer truck came to pick up my things instead. This impacted me when my things arrived from a different moving company that delivered my things in a 42' trailer. Because of the length, the movers couldn't drive closer to my unit and I had to pay a fee because their truck was parked more than 75' away. I wasn't told about this fee until the day of my delivery. Originally I was quoted $3500 for my move. I spoke with America First's QA person the day before pick up at Austin to go over inventory and the number of boxes that I had. My total ended up being $6200. This was way more than I was anticipating and I understand that initial estimates of boxes on the mover's end (mine) can initially be low. My box count actually was only off by four boxes, however I had more larger boxes than expected. Had I gone with a moving company that did virtual or in-person walkthroughs, I believe my quote would have been accurate. I got a quote from Mayflower that was $300 cheaper with an accurate delivery time and full valuation insurance. I should have gone with them.

2,160 dollars for a deposit, they never showed up to move our stuff. Still trying to recover our deposit. Save yourself time, money, frustration, and heartache. Rent a truck yourself and hire local labor to load it for you. That's what we ended up having to do in the end anyway, I just wish it didn't cost 2,160 dollars to find out.

America first moving is a broker who does nothing other than give you a false binding estimate then pass you on to another real moving company. When you bring up the massive difference between the quoted price and what is required at pickup they will lie, deflect and ignore you. This company does not provide any service that is worth your money. This company clearly pays for fake reviews to give them a five star rating. Nearly every real review is negative. Stay far away from these people Edit: Their claims in the reply are false. They never gave me the discount they claim. After getting off the phone with them they deflected and lied about this discount and told me they will not be working with me to solve this issue because I wrote this review and charged back my card for their overcharging

I was severely misquoted about pricing and time frames. They outsourced to a terrible company that charged me thousands of dollars extra. I was called a derogatory name by the movers. I have broken items and things I had to leave behind. America First told me that it wasn’t their fault because it was the movers not them. All I got in return was an apology.

Better off moving yourself. They promise you everything and quickly take your money. Then they hire low quality moving companies. The price increases 100%. The furniture gets never gets delivered on time or in my case never gets delivered. A very low quality company.