American Long Distance Moving & StorageReviews of americanlongdistancemoving.com

Hi all. I will never recommend trusting on this company and scheduling any service with them. They are the worst I will say. You will not have your stuff moved in time and receive on time. PLEASE DO NOT BOOK ANYTHING WITH THEM. I am sharing my story with you all so that you do not fall into trouble as we did. I want to share my experience with this company in short with you. May 12th 2021, I had made my booking with American Ling distance moving and storage as I had to move to Austin from LA. I had paid all my deposit and per our agreement the movers were supposed to come and pick up our stuff on July 22nd and/ or 23rd latest. We were going to leave for Austin the next day that is July 24th and had a good road trip planned. Week of 12th of July we started calling them to follow up to check if the pick up way on time as we never got a call from them to confirm their arrival time. We never got any responses to our calls. On July 22nd, we got a call from them at 3.30 pm PST that they were not able to come the day as planned. It was a shocker for us as we were not understanding how we were supposed to move ahead. The reason they gave was that their truck broke down and could not make it the next day( which was so unclear to us as we expected them to make an arrangement for the next day like a back up plan thinking how they can just let their customers get stuck due to no contingency plan from their end) I couldn't catch the name of the lady I spoke to but we requested Her to try to book something for the next day 23rd at least as we had a 2 day tentative pickup. But they had no arrangements for us and were not helping us out in any way. In fact out of no where she recommended us to cancel our booking and go with some other company. Now at this point if we opted for another company that would be so expensive for us and the amount others were offering us for a next day pickup was way higher than our budget. My wife called them again to request them to make some arrangements for us as we were counting on them to be on time. She spoke to a man named "Sam", she explained him the entire situation and requested him to talk to the manager so that is the customer service wears unable to help, we could possibly speak to the manager as we were on a schedule as our apartment lease deadline was on 25th July and if before that our stuff was not taken out we had no place to keep our stuff. Sam was not coorpertaive and when asked to put us on. Ahold to talk to the manager he literally without us completely our sentence switched the called and out us on the waiting line, we waiting for 50 minutes to talk to the manager but we're not able to make it through and had to hang up at the end. In a panicked situation we called them back again. This time we spoke to Britney, we explained her the situation and what she had to at was that their company is not responsible for when the truck will arrive. I don't understand if we are making all the payments and spoke to them way before the actual pickup date there is no help from them

This industry seems to have a lot of shady companies PLEASE DO YOUR DUE DILIGENCE and DON'T MAKE A QUICK DECISION. Look the company up on BBB... Trustpilot was a great resource... and a simple Google search can uncover a lot! I hope our experience helps others. OUR EXPERIENCE: My husband entered an online quote request and we started getting calls from different "movers" within 30 minutes. American Long Distance Moving & Storage was first. The person was very professional. Asked very detailed questions. Gave me a quote that was lower than I expected (a pleasant surprise). Explained everything. Seemed great! But wanted me to sign a binding agreement right then. Unfortunately (and thankfully) my husband wasn't home so he agreed to hold the pricing for 2 hours. Within minutes of hanging up, I get a call from "Tony from Mayflower" on my cell. "Hi [my name]. I got the request for your move on the 26th..." he did a quick search and didn't have any trucks that would be in the area but could get us a truck for around $5,000... "Okay," I replied. Then he asked if I had received quotes from anyone else and how did that compare. Hmmm... Yes, actually I had received another quote and it was lower. Can I ask who from and how much, he says. I said American and about $3,500. "American Long Distance Moving & Storage I hope." "Yes." "They're one of our biggest competitors and that's a really good price. If I were you I'd call them back and lock that rate in." "Yeah, I thought you might say that," I responded. And then I asked how he got my name and phone number. He said I filled out a form online and came in as a lead. But here's the thing... I didn't. My husband put our home phone number and his name on the online form. I gave my name and cell number to the American Long Distance Moving & Storage agent because my husband wasn't home and realizing that once we moved the home phone would no longer be valid. There was no other connection to my name, my cell number, and moving except the info I just gave the American Long Distance Moving & Storage agent. I am so grateful for that stupid call... I was sold. I would have discussed w/my husband when he got home and we would have signed up. But instead I became suspicious, mad (and a little freaked out) and immediately got online and started researching American Long Distance Moving & Storage. I found way more negative experiences than positive experiences. Then I started reading the binding agreement closely... it had baby items on the Articles List (we don't have kids.) The agent sign-off on the paperwork didn't match his phone line message. Obviously I didn't sign with these guys - but way too much didn't add up. Again, I'm just hoping sharing our experience helps others. Please just be careful... research... get multiple quotes... and read all the fine print so you understand what you're agreeing to. Good luck! Also, most of the "moving" companies that answer online quote requests are brokers and if they're not good brokers, you'll end up with bad trucking companies, which can mean missed schedules, damaged cargo, etc.

If you want someone to actually move you and not steal your money, DO NOT USE THIS COMPANY!!!! Check BBB before you even talk to anyone here. They want you to wire a deposit so they can get your money and then not provide the service. A wire cannot be recovered, works the same as cash. Do not be fooled by the "positive reviews" on the internet. I have filed a police report against this company for theft and failure to render service. They are thieves and this is a moving scam. I was scheduled to move on 9/25, no one showed and no one called. I have since been dealing with this sorry "company" trying to get my money back since they have not fulfilled the contract. THEY ALL LIE! From the sales person Paris, to Sam, Holly, Melanie, and Jordan; all LIARS. They will be so nice up front, tell you what you want to hear, promise to have movers on time, BUT then they do not follow through. I have been told they can't get a truck, we are still working on this with dispatch, your area is hard to get a truck to, there are unforeseen delays, we haven't heard back from dispatch, etc....This has been going on since 9/25. They now avoid my calls, send me to other's vms or leave me on hold and never come back on the line. This past Friday they had some random, third party moving company call me saying he was on the way to move my stuff. NO ONE with American ever called to confirm this day or time with me. My original move date timeframe was the 24th to the 27th. Out of state moves are not easy to reschedule, so them cancelling on me and not showing screwed with my finances and my life. It was after 4pm on a Friday while I was working when this random person called. A company cannot do this to someone. No notice, no call from American. The "mover" they had call me is not who I booked my move with. I don't know this apparent "company" or if the person was trustworthy, has insurance, nothing. They deliberately scheduled this without confirming with me so they can later say "We tried to schedule her move. We had someone available." This is part of the scam. Who can just and move without notice or confirmation from the company FIRST, verifying with the me, the customer, that this day and time works. These "people" are the most horrible, lying, pieces of trash I have ever dealt with. They prey on people's hard earned money to make their living. Reach out to me on here if you want more information. I am happy to provide anything and everything that will save someone else from going the hell I am going through.

SCAM. DO NOT GIVE MONEY. They will take your money and no one will show up.

RUN FAR AWAY FROM THIS SCAM OPERATION. All of their reviews are vague because they are fake. This company is actually NOT a mover or a shipper. They are scam salespeople working out of a well oiled call center in a small Florida office. They sub moving work out to whoever they can find. Most of the time they actually STEAL your money by being a no-show (like with me) or increase the price dramatically after signing. Listen carefully, I hired attorneys and HERE IS THE SECRET TO WHY THEY ARE NOT IN JAIL. They refuse to accept credit cards which have legal recourse and consumer protections, instead they DEMAND A WIRE TRANSFER. When you do that, the FDIC and other banking laws take affect that give you ZERO RECOURSE for a refund. My bank admitted they were running a fraudulent operation and said there is NOTHING they or anyone can do after you wire them money. DID YOU FOLLOW THAT? They found a legal loophole that allows them to STEAL your money and face NO consequences!! If they did it with cash, checks, or credit cards, they would all be in jail, but the direct bank wire process has a wormhole and these crooks figured out how to exploit it. I am in the process of establishing a Class Action Lawsuit with a Florida law firm that specializes in that area. Also, you cannot comment on this site unless you give at least one star, which is stupid. They deserve NONE and if you read this and are dumb enough to use them, then you deserve to lose all your money. BTW, those review and ranking sites you read that listed them by name as credible and trustworthy, are actually CREATED AND WRTTEN BY THEM. They owe me $1,620.00 and of it's not paid back by 10/15/21, my lawsuit begins it's filing stage. The firm took it pro-bona after seeing the truth and finding the owners identity and their substantial assets. Many hidden and disguised but were uncovered through RICO and FOIA. PS. It took my attorneys 2 weeks, because of various fronts, but I learned who the owners are behind this "business "and where they live. They will release the info publicly once filing the case and when they try to find other victims to be plaintiffs in the class action case. Stay tuned.

This company has taken my money and is two weeks past my pick up date. They have not communicated nor given me a legitimate pick up date. Everyday costs me and my business money. I fear that I have been robbed. This company is not to be trusted. I do NOT recommend choosing this company for your move.

Scammers, used bot reviews, all they do is steal money from people. This is a obvious scam and I’m surprised that people actually try to move with these scammers. Ngl tho their phone service employees kinda nice tho they do a good job of scamming I guess 💀💀 too bad we taking em to court 🤷‍♂️🤷‍♂️

Terrible experience would never use this company again. They showed up 3 days late then wanted to charge an extra $2500 to a $2076 quote when the cubic feet amount of the shipment was nowhere near more than double the estimate. They then refused to take what we wanted and left keeping my deposit. Terrible customer service as well !!! It was a bait and switch as the subcontractor they hired were terrible to deal with and just wanted more money when they showed up.