AmerantReviews of amerantbank.com

please NEVER consider opening an account at this bank, they first started with a partnership in Venezuela as Mercantil commerce bank, then it changed to AMERANT, its disgusting how they treat you there, just branches in Florida and completely impossible to solve a problem if you're not there, with plenty of options in the US, why even consider this as a bank? Just don't. their employees aren't trained enough to solve a problem, and they work as if they were in Venezuela, asking for useless paperwork in order to solve a very simple task, I already filled a claim, and will close this account as soon as I travel to Florida.

At first glance this appears to be a nice bank, however that is not the case in my experience. I have not been able to use the mobile app or login to the website to review my account activity for 3 weeks now. Each of my painful calls to customer service were not helpful. I was told they can’t see my account status or balance and someone would call me back. That has not happened as of yet. I expressed concern that I have no visibility of my account activity and was told again there was nothing they could do but promise another callback. These practices not only appear unethical, but borderline illegal. I do not recommend this bank unless you’re using it as a secondary account due to the unreliable service I’ve received.