Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
107 reviews
AmaWaterwaysSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
With nearly 20 years of experience on the world’s rivers, our family-owned and operated company has remained focused on what we do best: providing our guests with innovative and unforgettable travel experiences. Our visionary leaders were the pioneers of modern luxury river cruising and have received numerous prestigious awards and accolades. However, we are most fulfilled by the positive feedback we receive from our guests, whom we have always considered a part of our family. Join us, stay awhile and discover Europe, Asia, Africa, or Colombia with us – one river at a time.
AmaWaterways (amawaterways.com) has 107 customer reviews on The Fair Hearing, with an average rating of 3.6 out of 5.
Showing 10 reviews with 3 stars · Clear filters
The staff and crew were all excellent. The room was very nice. We were disappointed in the dinners for an award winning chef. The outside areas were not made inviting. The common area was not that comfortable. Not enough included excursions.
By ACKERMAN, L.
I was disappointed in my river cruise experience. I was expecting a more personal interaction than the large cruise ships but found quite the opposite to be true. Simple requests were met with responses such as, 'I don't think I can do that' , 'you want that' (followed by a turned up nose), or by simply not doing anything. I found Rolf to be very dismissive with guests (not just with me, but also with fellow passengers) and his sales pitch on the last night did not need to include bashing your competitors. Left a sour taste with me. Hopefully that is not company policy.
By Greta
Response from AmaWaterways· Jun 21, 2016
Hi Greta, I have sent your feedback to our Customer Relations team who will be in touch with you.
