Alto PharmacyReviews of alto.com

Driver stole my prescription pain pills and Alto is covering for them. They deleted all evidence of the delivery. I filed a police report. These are not professional people and you can't trust them with narcotics.

Bad customer service and didn't provide any information regarding covid tests. They informed me to check the app or online. I called and they told me to check online, I'm talking to a person in real time, why check online??

This time Alto said that they would deliver a needed medication last night…so from 6 to 10 I waited. The tracking app said the car didn’t move…I reached out and they said I had to reschedule for Monday. 3 days without the pill…I inquired again. The medication was not in the delivery vehicle last night and I couldn’t get it until Monday because they were out. Why didn’t you tell me that whenI ordered? Must be against a law or should. More shoddy service!

I have been an Alto customer nearly since the inception of the business. I was an early adopter in San Francisco. Unfortunately, the customer support has been on a nosedive, particularly over the last year, and I’ve reached the end of my rope. Orders are constantly rescheduled same day, even if you schedule the delivery weeks in advance. The delivery drivers are inept (today I had a missed delivery because the delivery driver was calling a random phone number instead of mine, no idea where they got it from), and rescheduling a delivery is an absolute nightmare. If you miss your delivery, they will give your medication to another customer and then tell you it’s out of stock. There’s no way to directly contact your delivery driver, so you have to go through support, but the chat takes hours to respond and the hold time for calls is typically about an hour. It seems like Alto has lost sight of the fact that people rely on their medications, and in some cases, it could be a matter of life and death. I have lost countless hours dealing with issues and attempting to contact support. I hate to go through the hassle of changing pharmacies, but unfortunately, Alto has left me no choice. I just can’t trust them anymore and I can’t afford to have my life throw into disarray over and over due to their negligence. If you are reading this and have life altering prescriptions (heart medication, insulin, scheduled meds, etc), I am urging you, please look elsewhere for RX delivery. Do not put yourself at risk. Alto may be fine for routine, non-urgent prescriptions, but if you need reliable service, do not use.

I was introduced to Alto through my doctors office and figured I would give them a try since my local Walgreens had gone downhill. I had no idea how good I had it. Alto is the most frustrating company I have ever worked with. Customer service is almost non existent. Bots answer their messages so all you get back is form information that has nothing to do with your concern. I am a diabetic and taking my medication regularly is of vital importance and I have never had so many disruptions in my medications as I have had since dealing with this company the last 2 months. They are quite literally putting my health at risk. Working now to move all of my prescriptions from this awful company and be done with them forever. This company is a danger to those who need regular medications, 100% do not recommend.

I have a credit charge on my statement from Alto, and I don't have an account from them. I never heard of them before the bill came in. They tell you on the phone to go online, but then they ask to start or provide a password. They don't answer the phone. I guess I will have to dispute the charge with my credit card company.

Terrible service. I initiated the transfer from another pharmacy to Alto. After completing the online form, I contacted Alto to explain that the time was of the essence and asked them if they could expedite the process. The representative advised that I had to wait for 24-48 hours. In 48 hours my request still wasn’t processed so I called the transferor pharmacy to ask them send the prescription to Alto as soon as possible. The representative for that pharmacy told me she would do it right away. I still haven’t heard from Alto after that so decided to call to check on the status of transfer and was told that the transfer was declined because the substance was controlled in my state and, as a result, the prescription had to be sent from the doctor directly to Alto. First, I don’t understand why Alto could not tell me this at the very beginning when they saw what the prescribing was for but instead advised to wait for transfer. Second, no one even notified me to inform that the transfer could not be completed. Very disappointing experience. Will not deal with Alto ever again.

I've had my medications not be delivered multiple times. I'm also sick of their 24 hour to never response time.