Alpha Paw IncReviews of alphapaw.com

Twice I have been told that I’d get a replacement image after the one I ordered was wrong and still I have heard and received nothing. I initially wrote a comment that I wished you could make the dog smaller because one breed (French Bulldog) was absurdly large. They said all I had to do was order and email them with my order number and the request. I did so and they did not respond until after they sent one disregarding the request and then we’re absolutely rude as if they hadn’t been the ones to tell me I could write them in the first place. Twice I’ve been told they’d fix it after leaving negative feedback but they haven’t and that was two months ago.

I ordered a 8 by 12 canvas. It arrived in a larger size, which was much too big for the space I wanted it. The explanation I received was that they “upgraded” my order due to not having my size. I explained I only wanted the smaller size or a refund. They refused both offering me a coupon for a future order! Seriously why would I order again? I continued to argue and finally was told I would be sent the correct size, which by the way is still advertised as available. Over a month later with multiple excuses for the delay they are now trying to tell me it was shipped and delivered yet have not offered any tracking proof of that. Needless to say I did not get it. Please be careful ordering from here. If it is wrong they will give you a runaround and not correct it. Still fighting!! Ugh!!

I’m writing this review due to the poor service I experienced from LuluFam. I ordered a sweatshirt back in July. I entered all the information I wanted on the sweatshirt. When it came the names of the dogs were mixed up and also the angel wings on the dogs were incorrect. I requested another sweatshirt for free. They gave me a 50% off code. I ordered another sweatshirt. To date I’ve received a Christmas ornament which I informed them of. They emailed and said they were going to send the sweatshirt. Today I received another small envelope from them. I’m not opening it. I’m returning it to them. Clearly it’s not a sweatshirt. The first sweatshirt was 49.00 and the second one was 28.00. I’ve given them enough chances to make this right. I’m going to file a claim with my credit card company to get my money back. I would caution anyone to be careful about ordering from LuluFam. They say they have high standards and artists work goes through quality control but don’t believe it.

Ordering this overpriced mug was one of my poorer decisions in recent memory. Like many, I ordered it in early December w/ the intention of gifting it to my partner. The estimated delivery time left me a solid week cushion before Christmas, so I thought I was good. Christmas came and went with no sign of my mug. I emailed their "Customer Success team" to cancel the order on 12/28, but they responded saying it was too late, it was already "in transit." The mug didn't arrive for another ELEVEN DAYS. You sure these things are being made in The States guys?? Then, the mug. It arrived with a big chip in the side, and featuring a dog that's sandy brown, where my dog is white. Additionally, the quality of the image struck me as surprisingly poor for the price tag. So in summary, I've received a broken mug with a picture of someone else's dog, weeks after Christmas. Not exactly a "Customer Success" story. I requested a refund 4 days ago and received a response saying my request was being sent to a "quality assurance team." Since then, crickets regarding my complaint. I already felt this company was dishonest in our first communication- indicating the item was in transit when it clearly wasn't. Additionally, as I'm seeing in their responses to other customers here- they are completely false in their assertion that there had been a warning that the mugs would take triple the usual time-- that message was absolutely NOT on their website at the time that I ordered in early December. This kind of dishonesty is really ugly for any company, but especially one that promotes itself as a small, caring, family-style company that really cares about customer service.

UPDATE: So they actually did send the items, mugs, which showed up 5 months after the original order. And they arrived broken and the images all scratched because the company seems to think a thin cardboard box and one piece of popped bubble wrap is enough for international shipping. Sent me the wrong item and spent 3 months trying to get them to send the correct one. Lied to me multiple times about it's status and then lied again about the replacement being shipped and sent me fake tracking numbers. Eventually got my money back through a paypal dispute because they refused to refund me.

Order was late; order was incorrectly made by the company. Would NOT use them again.

This purchase Was a gift and had the potential to be really amazing and special and unfortunately it Actually turned out to be a kind of embarrassing gift. I purchased this as an engagement gift for my best friend and I triple checked the spelling and placement of names before submitting my order. Well the mugs I ordered came with the name of the bride under the man and name of the groom under the woman. My friend said it didn’t matter and that they still loved them but I was extremely disappointed that they were not made the way a know I ordered them. I won’t be ordering anything from this company again.

They messed up my design twice and refused a refund. Don't order from this company unless you are a graphic designer and trust what you create. Their "artists" don't seem to know what they are doing.