Paid reviews
Paid reviews.
By Soham
Monday, November 9, 2026 · Customer reviews of US businesses

The Fair Hearing score
Excellent
293 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Alpaca Collections luxury clothing has alpaca clothes and accessories from the finest baby alpaca wool of Peru. Shop now!
Alpaca Collections (alpacacollections.com) has 293 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
Showing 14 reviews with 1 star · Clear filters
Paid reviews.
By Soham
I need to return an item and have repeatedly called the number listed during the hours they are opened as well as sent an email. I have heard nothing. Please contact me with the information I need to return this item.
By Bill F.
The pullover had a little hole, only visible when I have it on. The jacket pulled a threat the 2cnd time I wore it, didn't even feel when it happened. Sucks.
By Gabriele W.
Response from Alpaca Collections· Apr 24, 2023
Dear Gabriele, we’re normally known for our exceptional attention to detail, and we regret that we missed the mark, our team will contact you. I hope you give us another chance so you can have the excellent experience we're known for.
I never received the product Pls send it vack
By Patricia S.
Response from Alpaca Collections· Dec 14, 2022
Dear Patricia, we’re normally known for our exceptional attention to detail, and we regret that we missed the mark, our team will contact you today. I hope you give us another chance so you can have the excellent experience we're known for.
Left two phone messages about potential purchase. Never received a call back. Waived FedEx signature but was asked for it regardless. Difficult communication with this company - would not recommend.
By DaleM
Response from Alpaca Collections· Sep 19, 2022
Dear Dale, thank you for your review. We can assure you that this was a very unusual instance and we’ll do better in the future. I hope you give us another chance so you can have the excellent experience we're known for.
Never received my Cape - I have tried several times to call - left a lot of messages still no one has called. I paid $5000 for a cape, they charged my credit card already and it has been since March since I placed the order. Very concerned!!
By Tina L M.