Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
293 reviews
Alpaca CollectionsSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Alpaca Collections luxury clothing has alpaca clothes and accessories from the finest baby alpaca wool of Peru. Shop now!
Alpaca Collections (alpacacollections.com) has 293 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
Showing 242 reviews with 5 stars · Clear filters
i selected 2 products a bomber jacket and a round neck sweater. i had purchased alpaca collection products before and knew their quality the bomber jacket is a magnificent garment' top quality materials and construction alpaca collection for me everytime
By peter S.
Response from Alpaca Collections· Jul 22, 2024
Dear Peter, thank you for your fantastic review! We appreciate your loyalty and trust in our brand.
The pieces are beautiful and stylist. The quality so fine and it got to me well packaged and on a timely mannered. Thank you!
By customer
Response from Alpaca Collections· Jul 22, 2024
Dear Vianny, your kind words mean a lot to us!
Very high quality items. I have bought several items thru your web with high customer satisfaction. This time is not an exception. However for Memorial weekend, a 10% additional discount was advertised, but when placed athe order it was not applied. Sad.
By Maribel P.
Response from Alpaca Collections· Jul 22, 2024
Dear Maribel, thank you for your loyalty and for sharing your positive experience with our products!
It was expeditious.
By Edward P.
Response from Alpaca Collections· Jul 22, 2024
Dear Edward, thank you for your review!
Absolutely great purchase, a fine soft fabric and a perfect fit. I sized down to medium from my normal large (42R), which fit perfectly, so the men's blazer seems to run big. Be patient with the export process, it's worth the wait.
By Brian F.
Response from Alpaca Collections· Jul 22, 2024
Dear Brian, thank you so much for your wonderful review!
Beautiful item, super fast delivery
By sandra C.
Response from Alpaca Collections· Mar 27, 2024
Dear Sandra, we truly appreciate your kind feedback!
Excellent customer service by Renato, quick delivery
By Eduardo A. R.
Response from Alpaca Collections· Mar 27, 2024
Dear Eduardo, thank you so much for your kind words!
I had given a one-star review, but that wasn't fair to this company. Their return policy doesn't work for me (not providing a shipping label makes the process too expensive and cumbersome to be worth the risk from my perspective), but it will work for others. This company is responsive and kind and the products are very high quality. Hopefully you won't want to return yours! *********** Returns are too difficult and restricted (no shipping label and very short return window counting 30 days from when product is shipped out to when it lands back at your place). I won't order again, as it's just too much of a risk. Quality was good, but with an online order, easy returns are key.
By lm
Response from Alpaca Collections· Mar 21, 2024
Dear Lise, Thank you for taking the time to share your feedback with us. We genuinely appreciate hearing from our customers as it helps us improve our services. Regarding the return window of 30 days, it is a standard measure. However, we offer flexibility if the client finds it difficult to meet the provided timeframe for returning the item. Additionally, we do provide shipping labels in certain cases, such as damaged garments or incorrect products. For exchanges, we cover the cost of sending the new product to you. We apologize for any inconvenience you experienced, and we hope you give us another chance so you can have the excellent experience we're known for.
