Customer Service that goes Above and Beyond!
When I ordered the product, it was on back order, so I knew it would arrive a bit late. What I didn't expect, was the company to throw in a free alpaca beanie as a consolation for waiting so long. Thanks! I love my new hoodie and hat!
By Jacob M.
Response from Alpaca Collections· Oct 31, 2025
Thank you so much, Jacob! We’re thrilled to hear that you’re happy with your hoodie and hat — and that our small gesture made the wait worthwhile. We always strive to make every experience a positive one, even when delays happen. Your kind words truly mean a lot to us, and we look forward to serving you again soon! Warm regards, The Alpaca Collections Team