Customer Service is outstanding
Customer Service is outstanding
By Sudhir W.
Response from Allivet· May 19, 2025
We're delighted to hear that you enjoyed customer service! Thank you for your kind review and for recognizing our efforts.
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
4,401 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Allivet.com helps to make pet parenting easier by providing convenient access to brand-name medications, expert pharmacy advice, and automatic delivery with our AutoShip program. Our Pet Pharmacy Specialists and the rest of the team deliver our services with a level of care that makes it clear how much we care about our customers and the health of their pets.
Allivet (allivet.com) has 4,401 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
Showing 3,454 reviews with 5 stars · Clear filters
Customer Service is outstanding
By Sudhir W.
Response from Allivet· May 19, 2025
We're delighted to hear that you enjoyed customer service! Thank you for your kind review and for recognizing our efforts.
The service is wonderful, the staff is very kind. I was kept in contact by email also to keep me informed on the processes. A special thank you for the email of condolences on the passing of Petunia. That meant allot to us. I will always use this service in the future.
By Marlene Davila F.
Response from Allivet· May 19, 2025
Wow! Your kind words truly make us feel like we're fulfilling our mission as your Ally in Pet Pharmacy Care. Thank you for sharing your positive experience with us.
Good service. The one time there was a snafu, the customer service rep promptly took care of it.
By Mary
Response from Allivet· May 19, 2025
Thank you for your review! We're thrilled to be your trusted Ally in Pet Pharmacy Care. Your support means a lot to us.
She was very helpful and prompt
By Matt M.
Response from Allivet· May 19, 2025
Your kind words are appreciated! As your Ally in Pet Pharmacy Care, we're here to support you as you take steps to maintain your pet’s health.
Amazing customer service and assistance when needed to get a signed script from the vet!
By Jen M.
Response from Allivet· May 19, 2025
We’re glad to hear about your experience! As your Ally in Pet Pharmacy Care, we're dedicated to providing excellent service. Thanks for choosing Allivet.
I put my dog River's NexGard Plus on autoship and received a nice discount. It is convenient to not have to remember to reorder it once he runs out. They contacted my vet for me and shipped quickly once it was verified.
By Jennifer
Response from Allivet· May 12, 2025
We're delighted to hear that you enjoyed autoship! Thank you for your kind review and for recognizing our efforts. Your feedback motivates us to continue delivering top-notch service. We're grateful for your support and can't wait to see you again soon!
The rep reached out to us with a question regarding an order. And thank God because it was incorrect. She fixed it, recontacted the vet on our behalf, and then prepared it for shipping. Excellent service.
By Sundown R.
Response from Allivet· May 12, 2025
Your review made our day! We're proud to be your Ally in Pet Pharmacy Care. Thanks for trusting us with your pet's medication needs.
I received all the meds I needed to treat my girls in a timely fashion. They also had directions which was a great relief.
By Julie
Response from Allivet· May 12, 2025
Thank you for your fantastic review! We're thrilled to be your trusted Ally in Pet Pharmacy Care and look forward to continuing as your pet pharmacy of choice for many years.