AllivetReviews of allivet.com

I had ordered Science Diet can dog food, and even though I called them before it was shipped, customer service would not change the shipping method from overnight to standard delivery, so I paid $43 for shipping for $33 of product.

I will never purchase from this company again. Ordered Insulin on Monday, received it Tuesday warm (insulin is always shipped cold and has always been shipped cold by Allivet) when I called customer service they quickly said they would re-ship. So Wednesday they re-shipped it for Thursday delivery. We never received it. When I called them on Friday they said they would re-ship AGAIN it Monday so we could receive it Tuesday. When I explained that I had ordered it in plenty of time so my dog wouldn't run out but because of their incompetence twice my dog would be out of insulin for 2 days! They did not care. No care for pets just worried about the policy. No desire to fix the problem. No responsibility for the problem. They just kept repeating the policy over and over. A complete disgrace in customer service and follow through. They blamed UPS but when we called UPS they said that the package had never entered their facility. So it wasn't shipped the second time all. They lost my business forever and at $200/month that is a pretty big loss.

I was initially pleased that we were able to order online and not have to keep going to the vet to pick up. Unfortunately my dog passed away before we could use the medication. So this is not a complaint about the medicine. But even after I called and told them this I keep getting orders shipped to me. My dog is dead! Why keep shipping? Never again.

Received Rabies vaccine on December 27, 2017 which I purchased for kittens to be born in early 2018 which go home 12 weeks later. On April 23, 2018 as I was doing my 12 week vaccinations noticed that the Rabies vaccine had already expired in March 2018. I never got to use the vaccine for they had shipped me old vaccine which was about to expire within months. Any ethical company would advertise that the vaccine was about to expire and would be offered at a discounted rate. They would not just sell it to an unsuspecting buying. In the two years I have been purchasing vaccine off them I have spent approximately $3,500.00. I consider myself a good client for a small cattery and I should not have been taken advantage of. Vaccine should last at least a year in advance expiration date, not exactly 90 days from receiving 50 vials of the vaccine. I will not be purchasing any products from this unethical company!

Don't do it! Don't use Allivet. It was a total nightmare and wast of time, effort and energy. If I could give 0 or negative stars, I would. I rarely post reviews. My initial experience with Allivet was positive so I decided to reorder from them. What a mistake. While signed into my account, I saw that I had a prescription for Nexgard that was still valid so I decided to tack it onto my order for Heartgard. Fast forward 10 days, multiple emails and two phone calls later (one of which lasted an house!), I learn that my prescription, according to Allivet, was no longer valid. Apparently, a prescription that says it expires on 4/6 actually, to Allivet, expires on 4/5. Of course that information wasn't posted anywhere. Although their website was telling my my prescription was valid and I ordered it on the day it expired, I find out that they cut their expirations a day short. Now my entire order is on hold because the prescription for something I wasn't intending to order that they told me was still valid they are not saying is no longer valid. How can something that says it expires on 4/6 actually expire according to one of the parties at an earlier time. How is that even possible? The vet says it expires on 4/6. Their website says 4/6. My receipt says 4/6. But after a freaking hour on the phone, they basically say, "We can't do anything. It expired on 4/5." What a complete waste

This was the second time I placed an order from here. I paid extra money to get the pills because they were heart pills for my dog who is a little older. They sent out the package and it got lost. I had to call again and tell them and they said they'd get it to me the next business day. Then 2 days go by and it doesn't even say they're shipped. I had to call back and speak to a supervisor and she said she could get them to me next business day. But I received them two business days later. I call back again to let them know and all they say is they can give me is store credit for the shipping. I told them paying 60 dollars for pills and extra money to be shipped out to get them two weeks later wasn't good enough. They didn't say anything and I told them I wouldn't be ordered from them again and they hung up in my face. Inappropriate and unprofessional.

First order with Allivet, and customer service not only delayed the order because they did not follow original instructions, but then consistently lied about the status of the order, and then lied about providing expedited shipping to correct the delay - NOT! Beware of a company that does not own their mistakes, and sends curt e-mails.

Order placed online charged the wrong credit card. I had three on file. I deleted two, added one and placed my order. The next day I was checking my bank account only to realize I was overdrawn due to their error! When I called, I was shuffled around to three people who were as all nasty in tone with me. They told me they COULD NOT credit my one card and charge the correct card. RIDICULOUS for a SO CALLED customer service department not to do!! They said it was a completed sale, NOT TRUE! The transaction was on hold. As a result my account is overdrawn. What company dosen't have the capability to do a refund and resale on a credit card in the technology age?? Apparently only ALLIVET!!! They refused to help me after being a faithful customer for years!!!!!! I am bringing my business to PETSMART!