Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
4,401 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Allivet.com helps to make pet parenting easier by providing convenient access to brand-name medications, expert pharmacy advice, and automatic delivery with our AutoShip program. Our Pet Pharmacy Specialists and the rest of the team deliver our services with a level of care that makes it clear how much we care about our customers and the health of their pets.
Allivet (allivet.com) has 4,401 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
Showing 3,454 reviews with 5 stars · Clear filters
First time ordering with an auto-ship, so I got a good deal. I hope I keep getting good deals! P.S. they like to send texts and emails too😊👍
By Joe
Response from Allivet· Apr 20, 2026
We’re glad to hear about your experience! As your Ally in Pet Pharmacy Care, we're dedicated to providing excellent service. Thanks for choosing Allivet.
We would highly recommend anyone to use this home delivery pet prescription service!! Very on point with reminder text/emails. So easy to refill a prescription for our pets, they are the contact person with the vet, not us!! And we've found their prices are very comparable to the vet or big pet stores. Try them, you won't go wrong!
By Vickie L.
Response from Allivet· Apr 20, 2026
Thank you for your review! We're thrilled to be your trusted Ally in Pet Pharmacy Care. Your support lets us know we’re succeeding in our mission to provide excellent service.
We have 2 dogs, one is already in Allivet autoship, Our second pet was added, but when I setup the autoship for her, it did not allow me to select which pet the autoshiip for being setup for but defaulted to the original pet and the original pet form of the prescription (ie capsule rather than chewable). I had to call customercare to make the corrections. Allivet called and asked for additional information to refer to their IT department to review process flow. Good customer service changed 3 star to 5 star as have very little followup with other vendors.
By Lavenia S.
Response from Allivet· Apr 20, 2026
Hi Lavenia, Thank you so much for your thoughtful feedback and for taking the time to speak with us. We’re glad we were able to follow up and gather the information needed to review this with our IT team. We appreciate your patience while we worked through the AutoShip setup, and we’re happy our team was able to get everything corrected for you. It means a lot to hear that our follow-up made a difference in your experience. Thank you again for your support.
They were very good with following up regarding my pets prescription and what they needed. Once they received it they kept me updated every step of the way.
By SUZANNE M.
Response from Allivet· Apr 16, 2026
We’re glad to hear about your experience! As your Ally in Pet Pharmacy Care, we're dedicated to providing excellent service. Thanks for choosing Allivet.
Recommend. Long-time customer.
By Dorothy B.
Response from Allivet· Apr 16, 2026
Hi Dorothy, Thank you for your feedback, and we’re very sorry for the confusion and frustration this caused. We understand how it would feel to see a lower price after placing your order. We appreciate the opportunity to speak with you and clarify that the pricing shown online reflects a first-time AutoShip discount, which you did receive when you initially enrolled. Ongoing AutoShip orders receive a recurring discount, which was applied to your recent order. We apologize that this wasn’t clearly explained upfront. Thank you again for your understanding and for being a valued long-time customer
Outstanding experience! Customer care service went very well and they also reached out to my Veterinarian for the new prescription approval. The delivery and entire process only took a few days before I received the new pet medication in the mail. The entire experience was seamless and thorough from start to finish. Will use this Pet Pharmacy for my pets medicines and give them an A++++ for service and careful delivery!
By Satisfied C.
Response from Allivet· Apr 13, 2026
Your positive feedback means the world to us! Thank you for taking the time to share your experience. We're grateful for customers like you who take the time to acknowledge our dedication to service. We can't wait to continue serving you and exceeding your expectations!
Allivet is a solid choice for anyone looking to streamline their pet's healthcare without the "big box" pharmacy headache. They consistently balance affordability with a user-friendly experience. Why They Stand Out • Intuitive Prescription Management: Their system for coordinating with veterinarians is remarkably smooth. They take the legwork out of script approvals, which is a massive time-saver. • AutoShip Reliability: Unlike some competitors where "set it and forget it" leads to missed doses, Allivet’s recurring shipping is punctual and easy to modify if your pet’s needs change. • Competitive Pricing: They often beat local vet clinic prices on preventative meds (like heartworm and flea/tick treatments) and offer frequent coupon codes for extra savings. The Experience The website is clean and doesn't feel cluttered with unnecessary upsells. Shipping is generally fast, and the packaging is secure—critical for medications that are sensitive to temperature or handling. Pro Tip: If you're a first-time customer, check their homepage banner; they almost always have a significant "first order" discount that stacks well with their AutoShip savings. Overall, if you want a reliable, cost-effective way to keep your pet’s pharmacy cabinet stocked, Allivet is a top-tier contender.
By Cindy
Response from Allivet· Apr 13, 2026
We're touched by your heartfelt review! Thank you for taking the time to share your experience with us. Your satisfaction is our top priority, and we're thrilled that we could exceed your expectations. Your support makes us feel even stronger in our commitment to provide excellent service.
Fantastic customer service. This company takes care of their customers
By Kelly M.
Response from Allivet· Apr 13, 2026
Your kind words are appreciated! As your Ally in Pet Pharmacy Care, we're here to support you as you take steps to maintain your pet’s health.
