AllivetReviews of allivet.com

Your prices are too high. I compared a few medications my dog takes and you were higher.

DO NOT USE THIS COMPANY They claim they are in Florida; they are in Manila. My dogs pills NEVER arrived and the tracking number does not work. Chewy is the BEST

It took over a month to get my prescription

I found apoquel for 30@ 75.00 with free shipping. Informed allivet of their price match guarantee and they matched the price. I also signed up for autoship every 30 days. I asked the rep if that discounted price would apply going forward and I was told it would. She lied,I have been getting it for several months and happened to look at my bill. It was back at 93,00. I called and was informed that the price guarantee was only good for the first month. I cancelled autoship and went with Pet VM for 75.00 plus free shipping

I don't own any animals!! STOP sending me emails!!

I been sending in rx for 2 dogs with autoship and the company has messed up the order saying they were waiting on rx; when it was already on file. I called a few times to follow up and it seemed as if the people dealing with my calls are not well informed on what they are doing. Once they figured out their mistakes, offers to 2nd day shipping were given. When the days went by and I didn't received rx, I checked account on line to find out it hasn't shipped. When called again to inquire; was told "they just received the rx". But the rx has been on file. This has happened multiple times. I will not continue to use this company.

Awful service. If my dog needed this medication to live, he would not have. It's been weeks and I receive contradicting emails daily and yet no medication. I will never use this service again. Chewy is amazing, I am sticking with them.

THEY LIED!!! ORDERED ON A WEDNESDAY AND PAID FOR 103 DAY SHIPPING. TWO DAYS LATER AND IT HASN'T SHIPPED OUT AND THEY DO NOT WORK ON WEEKENDS. THE ORDER WILL SHIP MONDAY AT THE EARLIEST AND WILL HOPEFULLY ARRIVE WEDNESDAY. THAT IS 7 DAYS AFTER THE ORDER! NOT THE ADVERTISED 1-3. REPORTED TO THE SECRATERY OF STATE FOR FALSE ADVERTISING AND NOW MY ANIMAL MUST SUFFER AND PRAY SHE DOESN'T DIE BEFORE IT GETS HERE OR SHE PASTS THE POINT OF NO RETURN. *** UPDATE! (since I can't figure out how to reply to their response) THEY CONTINUE TO LIE EVEN NOW. THERE WAS ABSOLUTELY NO CONTACT INITIATED FROM THEM TO ME AT ANY POINT. I REACHED OUT DIRECTLY TO THEM AND SPOKE ON THE PHONE WITH A REPRESENTATIVE THAT SAID THEY COULDN'T EXPEDITE IT BECAUSE IT ALREADY HAD GONE TO THE WAREHOUSE BUT THAT WAS 2 DAYS AFTER I HAD ALREADY INITIALLY ORDERED IT. I HAVE NO IDEA WHAT THEY'RE SPEAKING OF BECAUSE THERE'S NO RECORD OF THEM CALLING ME OR LEAVING ANY VOICEMAILS OR EMAILS. I CAN PROVE THAT. CAN THEY PROVE THAT THEY DID? I'D BE HAPPY TO SEE IT. SO PLEASE JUST STOP LYING AND TAKE YOUR LICKS AND DO BETTER. BECAUSE THE PROBABILITY THAT AN ANIMAL HAS SUFFERED OR MAYBE EVEN DIED DUE TO YOUR FALSE ADVERTISING INDICATING THE SPEEDS OF DELIVERY CANNOT BE ZERO. AND THAT IS WHAT'S TRULY TRAGIC. (And if I figure out how to reply directly, I will elaborate on all of this, including with the timestamps and phone numbers that I called and the call length I had with the individual. Who was from the Caribbean and had a very nice name. But her hands were completely tied and there was nothing she could do. She did her best to defend the company but it didn't change the facts of the matter. They took 3 days to process it, don't send anything on the weekends, and sent it the following Monday. Mind you I ordered it Wednesday the week before. Their site advertises 1 to 3 days fashion shipping. Even if you consider a day for processing or so just to give them an allowance which is reasonable, That would be 4 days at a maximum and, where I come from, 4 is also not 7 days. Let alone 7 days being 1 to 3 days. Change your advertising. I've already reported you to the secretary of State of Washington State because it's actually illegal to do that in my state. You need to be honest with your customers because they're animals lives are in your hands and you owe them everything for what you have. If they don't trust you with the money that they make to then provide the medicine required for their animals, you don't have a company. So you should be doing everything you possibly can to at least be reasonable with your marketing instead of trying to out-compete other businesses who may offer slower shipping but in reality it may be the exact amount of time or less because they don't say 1 to 3 days, they'll be honest and say 4 to 7. It's your job to empower the customer with all of the information they need to make a decision and to have the security of what's being delivered to them, when it's being delivered, and how it's being delivered. That's it. That's all we ask. And for you to put marketing copy before that is repugnant. But go ahead, let's see if you can find those records of reaching out to me directly. I'd love to see them. But when you're not able to produce them, I expect an apology right here. Not to me because I'll be using Duty Free Meds now as a company for the future because at least they're honest. I expect you to apologize to everybody else for lying and then lying about lying. If a company can't take accountability for their own actions, then they don't deserve your money or your support. Some may disagree with how harsh I'm being but I owe them. No considerations beyond what I already have as I did not receive hundreds of dollars to be trusted with a life-saving medication for their animal. *** UPDATE 2 I see that just 9 hours ago they emailed me which was after seeing this review meaning they didn't reach out in good faith because it was the right thing to do. I has to stomp and scream. I wasn't looking for any kind of compensation. I would have paid twice as much if it meant getting the medication faster as my poor cat is suffering and there is nothing I can do without the medication. They offered a 30% refund and apologized But my phone call to them wasn't enough, it took this public dragging to make it happen. I will admit that the email was, while not exactly correct on the facts and times, regardless of what their system says, an attempt to apologize. Apologize. Which is appreciated. What's frustrating though. Is they explain to me how expedited shipping is available. I paid for expedited shipping. When I called I was told that there were two extra kinds of shipping that you could have done which was one for a faster shipping and then another one that was even faster for a greater cost. When I ordered my medication, there was only one other option.