Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
779 reviews
Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
America's Number 1 Allergy & Intolerance CompanyFind a happier, healthier you, today. For over 14 years we’ve helped over 1,000,000 people worldwide by offering clinically validated and complementary therapy tests. Our expert team help you easily discover the cause of symptoms supported by 24/7 customer care.Our values and our missionOur own accredited laboratories and scientific team continuously innovate and ensure quality. We also partner with approved labs and test manufacturers to bring you the very best health insights at home.For over 14 years, we have been a worldwide leader, providing clients with answers at exceptional value for money.Why us?Our Strongest asset is our people. This is not limited to the people who work with us, but the clients we help. That value underpins our customer obsession to treat customers fairly, professionally and with care. That is why we have a customer promise, satisfaction guarantee and offer a range of support structures for clients.Visit our websiteShop Allergy & Intollerance TestsShop Sensitivity TestsShop Health Tests
Allergy Test (allergytest.co) has 779 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
Showing 127 reviews with 1 star · Clear filters
I haven't received the results of test
By Nicole A.
Response from Allergy Test· Jul 10, 2024
Hi Nicole, I’m sorry to hear that you haven’t received the results of your test. Please contact our 24/7 LiveChat team , and they will assist you in locating your results as quickly as possible. We appreciate your patience and understanding. Best regards, Usman Allergy Test
I have reached out for instructions and haven’t received any help??
By Dana
Response from Allergy Test· Jul 10, 2024
Hi Dana, I’m sorry to hear that you haven’t received any help after reaching out for instructions. Please accept our apologies for the inconvenience. I have investigated the matter and advised the team to contact you regarding the instructions. You should receive and email shortly. Kind Regards, Usman Allergy Test
This is an extremely deceiving website. They clearly advertise on their website that you get “results within 7 working days of your sample arriving at our labs” and say we will receive an email confirming once it arrives at the lab to reassure us. What they don’t tell you however is that takes 5-21 days for the sample to “arrive” at the lab? Now I’m no rocket scientist but I know how the post works and how long it will take a small envelope to get from Ireland to England!! So where is my sample now?? Is it just sat in your office awaiting to be opened? What exactly is the point of getting people to take the blood sample on the Monday so it will be fresh if it’s then just going to sit somewhere in limbo for up to 3 weeks!! If I had know how long this would have taken I would have found another company/website. If the website had stated that this is how long it would take perhaps I wouldn’t have been so angry but it’s the fact the website is deceiving. I think this company has the potential to be great but must need more staff to fulfill orders. Yours sincerely, someone who is just trying to better themselves and is now potentially 300€ out of pocket.
By customer
Response from Allergy Test· Jul 10, 2024
Thank you for your review. I am sorry to hear that you have not yet received your test results. Unfortunately I am unable to locate your information through this review so have reached out via Trustpilot to request more information about your order to best assist you. Once I have this information, I will ensure that you receive a response right away! Alternatively, you can contact us via our 24/7 LiveChat. This can be found on our 'contact us' page on our website. Usman Allergy Test
I never received the test or any email explanation.
By Melissa
Response from Allergy Test· Jul 8, 2024
Hi, thank you for your review. You’ll be pleased to hear that as you chose the digital download option, the digital test instructions were sent immediately to you by email, so you don’t have to wait for a test kit. The email contains a link to complete and download your digital test submission form. You simply need to print this barcode form and return this to us along with your hair sample. All instructions on how to take, package, and where to send your sample can be found on the test submission form. If you have any further questions or queries, please reach out to our 24/7 live chat agents who can assist you. Thanks, Usman Allergy Test
Still have not received my testing kit yet and it has been over 3 weeks. Would like a refund please.
By Daniel M.
Response from Allergy Test· Jul 1, 2024
Hi Daniel, The test you ordered is a digital download, you will not receive a kit for this test. The digital test instructions were sent immediately to you by email, so you don’t have to wait for a test kit. The email contains a link to complete and download your digital test submission form. You simply need to print this barcode form and return this to us along with your hair sample. All instructions on how to take, package, and where to send your sample can be found on the test submission form. If you have any further questions or queries, please reach out to our 24/7 live chat agents who can assist you in any language and get an instant response Brian Allergy Test
I never received it... and they still have my money! I'm very angry...
By Caroline F.
Response from Allergy Test· Jun 24, 2024
Hi, thank you for your review. You’ll be pleased to hear that as you chose the digital download option, the digital test instructions were sent immediately to you by email, so you don’t have to wait for a test kit. The email contains a link to complete and download your digital test submission form. You simply need to print this barcode form and return this to us along with your hair sample. All instructions on how to take, package, and where to send your sample can be found on the test submission form. If you have any further questions or queries, please reach out to our 24/7 live chat agents who can assist you in any language and get an instant response. Brian Allergy Test
First waiting for sampel kit, but unfortunately no sample kit for dog test, and I don’t know till not contact whit customer service after 4 weeks . And after that send everything to them for my test but still already 3 weeks no answer. That’s mean pay money and already 5-6 weeks no results. Very bad experience and not recommended anyone
By Toma Z.
Response from Allergy Test· Jun 20, 2024
Hi Toma, Thank you for your review. I’m truly sorry to hear about your disappointing experience. We strive to provide timely and efficient service. We continue to check our site and make improvements based on your feedback. I can see though it's clearly written on the product page that we do not send out a test kit. I agree that 3 weeks is a long time for your sample to arrive at our lab. I will email you regarding this with next steps on having this resolved. Kind Regards, Usman Allergy Test
I sent my hair samples weeks ago and haven’t received any results either via email or on the app.
By Nina D.
Response from Allergy Test· Jun 18, 2024
Hi Nina, thank you for your review. Please note there has been a slight delay in delivery of your samples. Which we are very sorry about, however it was out of our control. We can confirm that your sample arrived at our testing facility in the United Kingdom and will be processed as soon as possible and the results sent out to you. Brian Allergy Test
