AlldesignerglassesReviews of alldesignerglasses.com

Completely ghosted after purchase. 10 days no response, no tracking, nothing! Buyer Beware. Citi Bank visa will help me but not worth the hassle.

Zero would be more appropriate. They are horrible. No quality control. My eyeglasses came to me damaged after waiting 18 days to receive them. The damage is so obvious it show they could care less and hope to make me eat the cost. Don't shop at alldesignerglasses dot com!!! I'm dealing with customer service, in another country of course. They are reading from cue cards. It's like speaking with a robot, maybe worse. So far I haven't even been given an authorization to send the damaged goods back. The glasses they sent are beyond repair. What company would send such crap to a customer. DON'T BUY FROM THEM

I had a good experience with this online glasses company, though I only ordered a frame and not lenses. I ordered a frame over the phone on June 10, 2019. The customer service was good, and the sales rep was knowledgeable when I asked her questions about the frame. She actually checked to see if the frame was in stock (it was), and let me know how long it would take to ship it. I received the frame exactly 7 days later (June 17). The frame didn't fit me the way that I thought it would, but that is not their fault. I called alldesignerglasses.com to return the frame, and again the sales rep was helpful and knowledgeable. They charge a 15% restocking fee for returns, but I knew that ahead of time because that is published on their website. I sent the frame back on June 25, and the refund for exactly 85% of my purchase price was processed to my credit card on July 3. Overall, I would rate this company very good in terms of customer service. Their website, however, is very buggy, and it is very difficult to conduct searches for the frames that you are interested in. Update June 10, 2022 - I have purchased two of same frame from my local eyeglasses store in the U.S., and I can say that the two frames I purchased in the U.S. fit differently than the frame from alldesignerglasses.com. The two frames from the U.S. were both narrower in the nose area than the frame from alldesignerglass.com, even though the specs were exactly the same.