AliMedReviews of alimed.com

My name is Rhondrea Teague

I sent an Email out for a quote for a product yesterday morning at 6 AM and have still not received a response from Alimed.

Over a month wait for delivery and then it was the wrong size .. when returned there is a 20% restocking charge and two month wait to get your refund oh if you had unwrapped your item it will not be returnable .... buy here at your own peril

I ordered a splint for my finger. My OT measured me and we ordered the appropriate size based on the size chart. The splint was too big. Their return policy is absolutely ridiculous. Can’t return if opened (how would I know it was the right size unless I opened it?), and there’s a restocking fee. And, you have to pay to ship it back. Called customer service and spoke to someone very nice who said all the right things. We ordered another splint (smaller). He said since the size was wrong, they should be able to take it back even though it was opened and I wouldn’t be charged a restock fee. I also said that I shouldn’t have to pay shipping to return, and he agreed.... I received the email to return it the next day and it said the same thing about their policy (can’t be open, etc).. and no free shipping return. I called him again and he said all the right things again, and that I would receive another email. Never got another email. So the 19.99 splint I needed ended up costing me $60 (2 splints plus shipping for both) since I couldn’t get the wrong sized one returned.

AliMed charges premium fees for shipping and the products take a very long time to arrive. This has happened to me on two separate occasions. With so many online retailers, I'll be using an alternate moving forward.

In today’s modern technology, Alimed does not have the ability to inform their customers that the requested item is on back order. The email and website stated the item would ship in 10 days. Buyer beware, if you need your medical item yesterday, you may be waiting weeks for your purchase. I have called several times to determine the date of my item and each time I received a different date. On March 5th, the representative said if the request states 10 days shipment, it is a back order item. Like dah, I should know that. On February 22nd, I ordered the Knee Crank and received it on March 12th. Also, I was told it would sent express but, it was sent standard ground. The Knee Crank is working as designed but the customer needs improvement.

Do you honestly want my opinion? I've returned one item three times only to get it back three times. I'm still waiting for my refund. I'm still waiting for chair refund of $291 dollars. Your company is the worst I've ever dealt with.

I didn't order anything because you don't offer PayPal for payment. I feel comfortable & safer when paying with PayPal. Very disappointed.