Sunday, November 8, 2026 · Customer reviews of US businesses
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101 reviews
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Alignbooks is an accounting software for small and medium businesses.
Alignbooks (alignbooks.com) has 101 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
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We have lost all our financial data, customer ledgers, inventory details, vendor ledgers which was stored in align book servers. They didn't have a back up plan for any disaster. They have taken no responsibility for their negligence. They provided update for 2-3 days after the incident and now the customer service is not responding to any calls or emails.
By sahitya A.
Nothing is Working, Audit deadlines are approaching last 10 days we r not able to login to site, I have to do all my work on an alternative system for some time
By Ashish S.
Extremely disappointed with AlignBooks. My software has been down since 5th June due to the fire incident in their server room. Support assured me that all data would be recovered by 10th June, but it's now been over a week and there is still no resolution. My entire business data—customer balances, ledgers, sales, purchases, and transaction records—is stored in this software. I cannot access any of it, and my business operations have practically come to a halt. I trusted AlignBooks with critical business data and never expected such a failure. Recover my data immediately or I will be forced to pursue legal action. This situation has caused immense stress and financial loss.
By Sunil G.
No alternate back up in alignbooks,simply telling last 1 week recovery ,today telling no hope
By RAM K.
Software is not working since last Friday- 7 days de to fire in the cloud data center, entire accounts their server as it is a web-based software. Response from support team is poor. Even updates are not provided regularly. Not sure they had second or backup servers for data backup.
By Sudesh K.
Their data center have fire and they have no backup on other place since last four five days strugling to restore system ...Beware....this kind of ERP...where entire accounts on their Infrastructure
By Alpesh P.
The software is not running since 4 days due to data center failure and totally irresponsible staff as no-one is picking the calls or sharing any update. The fire incident has exposed a critical flaw in their Disaster Recovery (DR) strategy. A fire at a single local facility should never result in a multi-day blackout. A robust architecture should feature multi-region deployment and automated failover capabilities to transition operations to an alternate data center immediately.
By Bluebreeze F.
Such a bad Service They ask money first and once paid no response at all. Be aware of these people's.
By Asha G.
