alightReviews of alight.com

The worst retirement company to work with. The right hand doesn’t know what the left is doing. Their customer service is terrible. You cannot call anyone directly. They schedule phone calls at their convenience. I can’t wait to get my money out of their hands. Aweful!

I am writing to express my deep frustration and concern regarding the ongoing issues I have encountered with Alight, the provider of our workplace benefits. Over the past eight months, I have faced numerous problems related to my benefits, specifically enrollment in programs I never signed up for, incorrect paycheck contributions to my retirement account, issues with investment transactions, signing in issues, etc. Despite countless calls to Alight to resolve these issues, I have been caught in an endless loop of unproductive ticket creations and inadequate responses. Each time I contact Alight, I speak with the same representative who simply creates another ticket, claiming that the back office will resolve the issue, and keeps me on call for 1-2 hours. However, the resolution of these tickets always results in a message asking me to call again, with no real progress being made. This cycle has continued for eight months, leaving me with unresolved issues and growing frustration. I have reached out to our workplace benefits team, but I was informed that Alight is solely responsible for these issues. Unfortunately, Alight’s current approach to handling these issues seems ineffective, and I am at my wit’s end. The lack of resolution has been so discouraging that I am considering leaving my job solely to avoid dealing with Alight further. These issues caused me significant mental and financial stress.

Luckily they don't have my retirement account (read other reviews). Unfortunately, they do have my FSA and DCA. They will freeze your account if you don't send them, no notice given BTW, itemized receipts for legitimate expenses, you know, like dentists. Ridiculous. Worst company ever. I will not even try to save tax $$ next year on FSA/DCA if my company continues to use this craptastic company. Their website sucks too.

The worst financial services company ever. Quarterly statements...only 4 per year: June 30 statement arrived August 6. Five weeks after. Enails which answer questions NOT ASKED then the closure of a case without it being resolved. .Emails sent from a "no reply" address. Getting a rep on the phone is near impossibke, and each agent will tell something entirely different. I rue the day I ever got involved with this place. Utterly horrible experience. How do they stay in business?

The most uncooperative company with whom I have ever dealt. My 401k is there, and to do a withdrawal, the owner of the account cannot pick and choose what he/she wishes to sell. To sell, one must sell some of EVERY fund in the account. This is not any law or mandate it is something Alight made up. Don't bother to call, you get limited phone menu potions and then get a recording: i I understand what you are saying, but I don't have any information for you. WHAT? Avoid if possible, or get your money out of there. The emails they send come from an email address which does NOT accept emails. BAD BAD business practices.

DO NOT buy into the pre-loaded benefit medical card. You will not be reimbursed the money you paid into the card if you leave the company. In my case it’s HEB. I read their disclosures front to back, it does not disclose that your money will be forfeited to the company if you leave the company you work for. Customer service is an absolute joke, the woman laughed at me when I told her the money is not a ‘benefit’ like she stated. It was my money that I payed into the account every week for half the year. If I had the money I’d take these people to court and sue them. They are robbing middle/lower class citizens.

Giving 1 star because they won't let me give zero. This company is HORRIBLE. Their customer service is anything but helpful, and they have zero empathy for any troubles THEIR mistakes cost you. They told me I would get a lump sum distribution from an old 401(k), but instead they arbitrarily deposited into an IRA that I DID NOT CHOSE, with a company that I DID NOT CHOSE. And if I want to get a distribution from said IRA it's going to cost half of my money in stupid, useless fees. If you use them, change now! If you are considering using them, look elsewhere!

This "company" doesn't deserve a single star. They are horrifically incompetent, woefully useless and possess the customer service skills of a donut. They repeatedly lose your paperwork, then send nasty little emails (that you can't respond to) saying they never received it, then give you a 15 day deadline to resubmit. It's nearly impossible to get a live person when you call, but on the off chance you do get a human being on the other end of the line, they'll tell you something in stark contrast of what the last person told you. And demand more paperwork. I can't help but wonder if my employer outsourced to "Alight" to handle our FMLA as a means to deter employees from utilizing our leave benefits. It certainly feels that way.