FASHION LABReviews of alessandrovasini.com

I did not revive my package can you please send it asap?

My boots didn’t arrive. Three weeks after my order I filed a claim with PayPal and reached out to the vendor. They DID respond by telling me they had longer than usual ship times. I replied by telling them when I received my item I would close my claim. They told me THEY WOULD NOT SHIP UNTIL THE CLAIM WAS CLOSED! They still hadn’t shipped!!! Well I still wanted the boots so I went ahead and closed the claim. Now it it had been another three weeks and no boots so I emailed the company to inquire about the shipment. That was 5 days ago and no reply. I then tried to reopen a claim with PayPal. Unfortunately once a claim is closed, you cannot reopen a claim. So I’m off to the bank today to get a chargeback against the vendor. $695.00 is a lot of money to loan a fashion designer for a month and a half without any interest. Not happy with being coerced to close the claim and the fact they never even shipped the boots after three weeks! Really horrendous customer service. But what’s new in todays world.

Haven’t received any product

I have placed an order for a pair for shoes since 1st of June 2023 and haven’t received my order yet. Different people kept saying different things and when I placed my order the shop wasn’t on back order! So why is the order taken more then four weeks to ship? I’m very disappointed and frustrated. I’m definitely not happy about this situation and won’t be ordering anything from you guys again!

Hello, Please, can you give me information about the delivery of my purchase. You have my money since May 27 and I have nothing, no information about possible delivery dates or anything. It seems to me a very bad attention and communication service on your part. Even more so when we are talking about amounts of money like the one I have paid for a product that I have not yet received. I demand an urgent explanation or I will have to claim my money in other ways. Thank you.

You ARE NOT RETURNING MY EMAILS !! I have not received my refund !!!

Your customer service takes way too long to respond to an email and generate a return label, way too long. If you improve that process you may see ma again!

I cannot get a transparent update on my boots ordered weeks ago! I love your products and company-but your CRM and customer communications need to improve- please! I want to buy more… Tommie