ALDKitchenReviews of ald.kitchen

I rarely leave negative reviews, but this has been one of the worst customer service experiences I have ever had. I placed my order on November 11, 2025, for a chocolate fountain machine, chocolate, and a chocolate melting machine. At the time of purchase, the estimated delivery was 6–8 business days. I needed the equipment for an event on November 20. Instead, it took over 45 days to receive the items. Due to the delay, I requested cancellation multiple times, but the company refused and instructed me to return the items once received. Before shipping the return, I confirmed twice in writing that they would reimburse the return shipping costs. I was assured they would cover it. I returned everything exactly as received, without even opening the items, because they arrived too late to be useful. I paid $232.70 out of pocket for return shipping based on their written confirmation. After months of back-and-forth emails (over 10 emails), I still have not received the full refund. I was only partially refunded and am still missing part of the item cost, along with the promised shipping reimbursement. This issue has now been ongoing for nearly three months. Communication has been repetitive, unhelpful, and extremely frustrating. There is no direct phone support, and escalation requests have gone nowhere. Very disappointing experience. I would not recommend purchasing from this company if you expect timely delivery or reliable customer service.

Stay away from these people. Their equipment below average. Breaks down easy. Garbage and they dont' back up their product.

I ordered a chocolate machine. It took over 3 weeks to come and it came damaged. I immediately took a photo of the damaged unit and sent it in for a full refund. They tried to offer $$ to keep it and prolonged the process of finally allowing me to return it for full credit. NO RETURN SHIPPING LABEL. COST $91.94 TO SHIP IT BACK. AFTER THEY AGREED TO PAY FOR THE SHIPPING, THEY RENEGED. HORRIBLE PEOPLE. HORRIBLE COMPANY. GO SOMEPLACE ELSE.

Order arrived but needed to go back. Over a month of communication and still not been resolved. Natalie, Olha and Anna are who I was dealing with. Refused to send all notes on the account, won’t put you in touch with a manager. I believe this company is not legit, says based in the US, money went to Canada and they shipped from China. The company is total nightmare. They call you the wrong name, send incorrect details and return address and lie to you. AVOID this company. Products are rubbish and defective and to get refund is difficult to achieve. They won’t provide a shipping label and I don’t trust them for refund. They take your money and lie to you. I’m going go down the legal Route to get it resolved.

Ordered a waffle maker which was defective. I returned the waffle maker (within 10 days) at my expense asking for a refund. They received the product over 10 days ago. I cannot reach anyone on the phone and have emailed numerous times. They answered my email telling me to return the product and they would issue a refund. They have the equipment. Still can’t get them to issue a refund. Terrible customer service!

Bad customer service. Bad products that only last 2 months after light use. They do not stand behind their products and they don't even carry them in stock. They are a drop shipper most likely.

Terrible Warranty. Purchased Commerical Grade Egg Waffle Machine for less than a year and it already doesn't work. The issue is electrical and they refuse to offer any replacement. We've purchased the same machine from other manufacturers and they work much better. We do not recommend this brand at all.

Get as far away from this company as possible!! Look into a different company. If you have an expendable amount of funds to spend, you can afford to take the gamble. I ordered a machine, it was sent broken, damaged and missing pieces. After looking at it further, it was used! I ordered a “new” machine. After trying to call, you get an answering service where you leave a message. You never receive a call in return. I sent emails and submitted a warranty claim. Your responses come at 2. am. All of which are candid responses. Worst experience ever. Try to find an American company if you can.