Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
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20 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Visit the Bay’s most notorious site: Alcatraz. Alcatraz Cruises is the official National Park Service Concessioner serving visitors to Alcatraz Island. Open seven days a week, with several daily departures, Alcatraz is a place to experience for locals ...
Alcatraz Cruises (alcatrazcruises.com) has 20 customer reviews on The Fair Hearing, with an average rating of 1.3 out of 5.
Showing 18 reviews with 1 star · Clear filters
Unfortunately 1star is the lowest but they don’t deserve that. Been waiting 3 months for a refund, even though email stated refund would take 14 working day’s. Thought we were dealing with a professional company but it seems like customer service is not their forte. Avoid at all costs.
By John K.
Avoid booking with this company, worst customer service I have ever experienced! Sadly we had to cancel our trip due to COVID, promised a refund over 9 weeks ago, said I would receive within 14 days, still no sign of it and when contacting customer service they have no clue when I will see my money. Highly disappointed with this company and would not recommend!
By Lucy G.
