AlcamielementsReviews of alcamielements.com

Response from Alcamielements· Sep 24, 2026

Sophie, you're saying you never signed up for a subscription and were charged anyway, and then got brushed off three times. I want to verify that against the order record rather than argue about it. Please email me at [email protected] with the email address on the account and mention your Trustpilot review. If you were enrolled without meaning to be, I'll refund it and close the account the same day. — Carlos, Co-Founder, Alcami Elements

Response from Alcamielements· Sep 24, 2026

Robert, two of these I want to answer properly. The ingredient panel: every Alcami product should ship with a full ingredient and dosage panel, so if yours arrived without one I need to see it — that's a manufacturing or labelling issue and I'd want to trace the batch. And a box that looked previously opened plus a short order is a fulfilment failure on our side. Email me at [email protected] with your order number and a photo of what you received, and mention your Trustpilot review. I'll sort the refund and the cancellation. — Derik, Co-Founder, Alcami Elements

Response from Alcamielements· Sep 24, 2026

Having to cancel your credit card to get out of a subscription is the worst possible outcome, and I don't want you to have to do that. Email me at [email protected] with the email address on the order and mention your Trustpilot review. I'll cancel it from our side so there's nothing left to cancel from yours, and refund what shouldn't have been charged. We are a real, small company in Montreal — and I'd rather show you that than argue it. — Carlos, Co-Founder, Alcami Elements

Response from Alcamielements· Sep 24, 2026

Sonya, thank you for being straight that the product wasn't the problem — the company was. Subscribing by accident and then being told there are no modifications for three cycles is exactly the kind of thing that should never have been rigid. Email me at [email protected] and mention your Trustpilot review, and I'll cancel the remaining cycles and refund the ones you didn't want. — Carlos, Co-Founder, Alcami Elements

Response from Alcamielements· Sep 24, 2026

Kelly, I'm not going to argue policy with someone who's telling me they feel trapped — that feeling is the failure, whatever the terms say. I'd like to cancel you outright and refund what you've paid. Email me at [email protected] with the email on your order and mention your Trustpilot review, and I'll handle it personally. If you're willing, I'd also like to hear where in the purchase flow you felt the terms were hidden — that's the most useful thing you could give me. — Carlos, Co-Founder, Alcami Elements

Response from Alcamielements· Sep 24, 2026

You shouldn't have had to send that many messages, over more than a week, and mention your bank before we relented. Getting there eventually isn't the same as getting it right. If you were charged for anything during that stretch, I'd like to refund it. Email me at [email protected] and mention your Trustpilot review. And for what it's worth, the frustration you're describing landed — it's the reason I'm the one answering these rather than support. — Carlos, Co-Founder, Alcami Elements

Response from Alcamielements· Sep 24, 2026

Shawn, the specific thing I want to own: you asked five times, got offered pauses and one-more-months instead of a cancellation, and then were told the shipment had already gone out. That's a retention script being used where a simple yes was needed. I'd like to refund that shipment and confirm the subscription is dead. Email me at [email protected] and mention your Trustpilot review. The broken manage-subscription link is a separate failure and I'll chase it. — Carlos, Co-Founder, Alcami Elements

Response from Alcamielements· Sep 24, 2026

You paid £56 and received nothing, and nobody told you what was happening. There is no version of that which is acceptable. I'd like to either get the Shilajit to you or refund you in full — your choice. Please email me at [email protected] with your order number and mention your Trustpilot review, and I'll trace the shipment myself today. UK orders go through a longer route and if it was lost in transit, that's still ours to fix, not yours to absorb. — Derik, Co-Founder, Alcami Elements