Really good and congenial
Really good and congenial, personal service when booking. After booking, not as good a response to phone calls.
By Karen H.
Sunday, November 8, 2026 · Customer reviews of US businesses

The Fair Hearing score
Excellent
343 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
At AlaskaCruises.com, we are your Alaska experts. We will help you plan your cruise vacation of a lifetime. Book Your Cruise Online or call our Alaska cruise experts at 1-800-201-6937
AlaskaCruises.com (alaskacruises.com) has 343 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
Showing 32 reviews with 4 stars · Clear filters
Really good and congenial, personal service when booking. After booking, not as good a response to phone calls.
By Karen H.
The help I got and are still getting from Montana is over the top !! She responds in nano seconds to my email questions. Give her a raise !!
By Robert T.
Since 3 years ago I’ve been playing a cruise and I had the luck to find Maria Forrest at Alaska Cruisers who was just perfect! She helped me to find the cruise that fit my needs and my pocket. Concerning the purchase of the cruise Im satisfied, so far.
By Marijane
Good service and quick response. good info presented At lease one excursion should be offered free for 3 tickets
By Nasir P.
I like the packages that they put together. Most of the time there is something extra that they offer with the cruise booking
By Cheryl M.
Difficult to communicate due to time lines between Australia & America. But was eventually all organised & did respond to questions & requests.
By Chris B.
Response from AlaskaCruises.com· Jan 22, 2018
Thank you, Mr. Bourke, for taking the time to write a review. We appreciate your feedback. We are glad we can help you with your cruise vacation, and we know the time difference between the USA and NSW can be a challenge, and we're glad we could help you. Have a great cruise! Sincerely, The AlaskaCruises.com Team
Very helpful and friendly phone staff. Five star rating. Cruises not that cheap, though. Still have to pay high singles supplement.
By Angeline C.
So far so good with the booking of our cruise to Alaska and inside tour package. We'll let you know more as time progresses.
By Rita K.