Easy to work with
Easy to work with, explained options and found us a great deal on a cruise.
By Darlene M.
Sunday, November 8, 2026 · Customer reviews of US businesses

The Fair Hearing score
Excellent
343 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
At AlaskaCruises.com, we are your Alaska experts. We will help you plan your cruise vacation of a lifetime. Book Your Cruise Online or call our Alaska cruise experts at 1-800-201-6937
AlaskaCruises.com (alaskacruises.com) has 343 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
Showing 276 reviews with 5 stars · Clear filters
Easy to work with, explained options and found us a great deal on a cruise.
By Darlene M.
It was easy to make my reservation and the pictures of various accommodations were very helpful.
By Hernando B.
Helpful customer service
By Carmen M.
Have been making vacation plans with Alaska Cruises for many years. Our travel agent (Philip Prager) is the BEST!!
By Mary L.
Holly has done a great job helping us to make decisions about our vacation so far so good
By Mary G.
Carol was extremely patient and helpful and, so far, I would recommend this company.
By Marsha S.
The rates at AlaskaCruises.com were almost 50% lower than two other sites I contacted. Add in the great service from the agent and it's unbeatable. Agent Maggie B. was very patient with all my questions and informative about the ship as she'd been on board herself. She was also able to give me info on the excursions which was very helpful. Agents at two other sites were surly and couldn't answer questions.
By Helen C.
Montana from Alaskacruise has just been outstanding travel agent. The best customer service I have ever seen in any industry period. I used to run large customer service organizations for large corporations and I could only dream to have top performers have a fraction of the passion she had for creating an absolutely 100% positive experience. She was patient, did a lot of research on various things to do, spent infinite amount of time catering to all our needs. She is just amazing and honestly is the role model for any one in customer service across industries. Outstanding job and alaskacruises, you are very lucky to have her and you’ll be a great company as long as you groom these naturally born gifted individuals - thank you
By CZ and Dhanu F.