AlaffiaReviews of alaffia.com

I ordered products that I really wanted in July 2026. They charged my credit card for payment. I have never received the items I was charged for. I have contacted Alaffia (4) times. As of today, August 17, 2026, they have never responded.

I’ve ordered Alaffia before and really liked it. The first big batch I ordered for my Airbnb. The box came damaged and some of the lotion cracked out of container. Could not reach Alaffia for replacement. They just had a sale and I ordered more everyday she eucalytus mint lotion. It is white water. I thought maybe shaking it, but it’s like shaking water. Don’t know what happened to their product but I won’t be buying anymore. Mostly because I can’t reach Alaffia. I don’t think they care about their customers. I need to check the other containers because this will not work for my business. Good thing I tried this one for me.

Big disappointment! Why the sudden change to your black soap it's definitely not the same as before. I've noticed a more watery texture and it leaves my skin a bit dry and irritated. The second give away was the fragrance it has a chemical smell to it. I'm speaking of the tea tree and eucalyptus soap. The coconut smells nothing like coconut and is so watery. So if it's not safe for your Orangutans anymore why would it be safe for humans which is odd. I notice the details you use to have Orangutan safe on your label so by cost cutting your product is no longer safe to use why not add a warning label. So disappointed.

I've been using Alaffia Everyday Shea lotion for few weeks. I can only say, it's not what I expected for quality. Has very light scent almost indicernable. Also, need to keep reapplying generous amount of lotion. It does not moisturize well. I won't buy this product again.

Generally, I have been glad this company is there. Today, however, I completed my whole order on their website before they told me that both items I ordered are sold out. They obviously know these items are sold out. They need to indicate that at the beginning. They use Shopify. I find that Shopify and its vendors cause concerns. Earlier Alaffia changed their labeling to be confusing. Although they have good products, there were malfunctions around their black bar soap. The labeling/ingredients info just was not accurate and the soap turned to mush. It can take weeks to receive your order from their website. I hope they are as upfront as possible about that very early in the process? They should also offer a faster alternative. When I ordered their products from Amazon instead they were incompetently packaged and were a mess. Some important Alaffia products are not in stores, so making mail ordering work is important.

Neem Turmeric Cleanser is the best for my skin and it boost, i can really feel it! I got this item as present on holidays, i didn't think it so good as it appears to be ;))