AJ MadisonReviews of ajmadison.com

I will add to the one stars. DO NOT use the "white glove" installation. This is a third party they use so it's not directly AJMadison, but ultimately it's their responsibility. The installation crew that was sent did NOT know what they were doing AND neither of them spoke English! Yup, no hablo english. I had to help with the installation. They didn't even know how to shut off the water valve under the sink. They left garbage and did not replace the sink framing they took off to put the dishwasher in it's place. Also I never received the call to notify me they were on their way until they arrived at my house. That's probably because they DIDN'T SPEAK ENGLISH! I'm in the process of getting my money refunded, but doubt they'll do that without a struggle. So struggle they will get. I would never buy from this company again.

I ordered three GE Cafe appliances from AJ Madison. The microwave came in damaged. I sent pictures. The return process was relatively easy. The hardware for the stove and the refrigerator came in a different color/finish than marketed on the web site. I ordered white appliances with “brushed bronze” hardware because the hardware in the images on the web site were described as “brushed bronze” even though they appeared more of a gold/brass finish. I reached out to customer service. They helped me order a stove part in brushed bronze and another in brushed brass. When the samples came in, the problem became clear: The description on the web site states brushed bronze, but the hardware is actually brushed brass. I reached out to customer service, explained the situation verbally and via email, and attached numerous pictures. In response, they sent me a link to the GE site that shows correct descriptions of the finishes. I didn’t order from GE. I ordered from AJ Madison. Their web site is inaccurate. GE’s site is irrelevant. They are saying I need to pay a 30% restocking fee to exchange the appliances or pay $600 per appliance for brushed brass hardware to be sent to me then I’d need to do all the replacing. This is absolutely absurd!!! Their pictures misrepresent the hardware. They are taking no responsibility. Their customer service rep said she is elevating the issue to management. They have been copied on numerous email communications. No response. The rep keeps saying she’ll get back to then she doesn’t. I would be happy to replace the hardware myself even though the mistake is theirs; however, it’s unfair and unacceptable of them to expect me to pay for that. Additionally, I have plans to order several additional appliances for a new house in the same line. Unfortunately, based on this horrible and unacceptable customer service experience, I will need to find a different brand and line. Buyer beware!!! The product is great. The customer service is horrendous.

Liars. I called them at 6:45 to see if they were still on the way for delivery as they never called with any updates the day of delivery which we thought was strange. We set aside 4pm-8pm. They said they were finishing up drop 14 of 15. I then get a call at 7:07 telling me that they couldn't make it as lights not working. Then they said that they have to cancel 3 more calls but how could there be 3 others to call if we were the last stop? When I pointed out that the 6:45 guy told me that we were the only stop left, he hung up. This has been 6 weeks left. Do not use AJ Madison or their delivery services.

Awful service. They delivered the product very late because they supposedly were going to deliver all products together. They then delivered a damaged fridge that we didn't discover until we opened it much later when we were ready to install. Even though the damage was clearly caused by them (a fork lift), they refused to do anything about it. Embarrassing customer service. Never buy from them.

I’d give zero stars if I could… I was sold a discounted unboxed dishwasher as a part of a $15000 kitchen appliance order, that was advertised as being in “working order.” Upon delivery, everything appeared fine, but when installation occurred, internal damage was discovered (the stainless steel frame was severely indented and covered up by the insulation)—damage that was not visible during initial inspection. I immediately contacted the company once discovered. Over the next several weeks, I made multiple phone calls and sent numerous emails with no response. I was repeatedly promised that a technician would come out, but that never happened. After weeks of trying to resolve the issue, I finally received an email stating that too much time had passed and that per their policy they were not liable for the damages. Their only offer was a 15% discount, which is unacceptable given the circumstances. What I find most concerning is that their sales department is extremely savvy and very prompt, yet their customer service for repairs and concerns was heavily lacking. This discrepancy feels intentional and, in my opinion, evidence of dishonest business practices. This experience has been extremely frustrating and unprofessional. I would never purchase from this company again and strongly caution others to avoid doing business with them.

I sent this email almost 2 months ago and have been getting the run around, but no refund ever since: I would like a refund of my installation charges.I am requesting this because the dishwasher was not installed correctly. I have two definite concerns regarding this, and a possible third issue.The 1st of the two definite concerns is that the bottom black plastic final was not properly installed. This is the piece that hides the legs of the dishwasher and prevents anything from being able to roll under there. The first time the dishwasher was opened after installation that piece broke off. The two notched metal pieces connecting it to the dishwasher snapped. The second definite concern is that when a plumber came in the afternoon, after the morning installation of the dishwasher, to connect the dishwasher to the water, it did not work. He then had to uninstall and reinstall the dishwasher. This was because a hose or tube (I apologize for my terminology being uncertain) had been installed so that it was pinched or crimped and the water would not flow.The third and less certain concern is that a plumber had to come at all after the installation. The installers communicated that they did not have the part necessary to do that. Now, my house was built in 1927, and has been extensively renovated, but there are questions about how thoroughly and recently all of that has occurred. So, I don't know if there truly was something unusual enough about my kitchen sink that made this connection impossible.I need to note, and I do feel bad in doing so, that the issues regarding the installation were made more difficult because neither of the men installing it knew English well enough to communicate with me directly. At their initiative we used Google translate on our phone, which raises concerns about how clearly and adequately we were able to discuss the installation.My old dishwasher was hauled away, so I'm not requesting the refund of that fee.

AJ Madison sells products that are often incompatible with other appliances and gives no warning before purchase. Their customer service is unhelpful — they simply tell you that nothing can be returned, no matter the reason. The return policy is only 15 days, with a 35% restocking fee, which makes it nearly impossible to resolve any problem. Once they make the sale, they take no responsibility. I will never buy from them again and strongly suggest others avoid this company.

I made a simple mistake in measuring the space for a refrigerator so the delivery company returned the unit. AJ Madison charged me a 35% "Restocking Fee PLUS charged me for installation, an installation kit, water line and haul away fee, none of which they provided. Neither Lowes nor Home Depot charge such fees. I offered to buy another unit from AJ Madison but they would not waive the restocking fee. Do not make my mistake. Buy from a reputable supplier.