AJ MadisonReviews of ajmadison.com

Terrible company. They failed to deliver the double ovens I paid upfront for- then tried to make me give them a credit card authorization for an amount they could not tell me for delivery. When I expressed having hesitation for a blank authorization to charge me, they said I could cancel my order if they keep 35 percent of the 4500 I paid! What! I have never had such a horrible customer service experience. It’s scary. Buyer beware. Please go anywhere else! Like anywhere….

I would give ZERO stars if possible. This is the worst experience once you have ordered and paid for the appliances. AJ Madison hangs up on you - does not want to help in any way... The automated system times out and hangs up on you. Very Bad Customer Service.

Run don't walk away from this company. Took a chance spending over 4k on a mini split and two wall units. Got the compressor but no wall units which were $1400.00. Called about 10 times only get promises and run arounds. Its been almost 2 months and all they say is its shipped. Don't think I will ever get them. They are pros at blowing you off. Had to dispute charge on credit card. These people are cons. Please send any complaints to NYS attorney general so they can start following them and maybe put them out of business. UPDATE: After seeing my review they did refund me for the unshipped items.

Don't use AJ Madison. Good prices, reasonable delivery timing for products in stock. However, when there is an issue, and a piece is missing from the order, it will take 10-12 hours of your life - and counting...still no reply back after the first contact, which took hours to get a person on the phone. They never replied to my emails to customer support - 1 per business day. They are terrible as customer service, and will leave you with a dryer that you can not stack on your washer for at least 2 weeks (and counting) because they can't seem to decide to follow up, answer a phone call, or answer an email. Awful experience.

Under no circumstances should you buy from AJ Madison! Go to ABT, or Best Buy or PC Richards or Lowe's or ANYWHERE ELSE. They sold me an Electrolux washing machine and installation service... but they neglected to tell me that the installers would not be able to complete the installation of all the features of the machine, such as the reversible door. (Washing machines come with a hinge on the left side, but in my tiny space, I need the hinge on the right side.) So now I need to hire ANOTHER installation company (a REAL one) to reverse the door, and it will cost over $300. Call me crazy, but I think that if you sell a machine on with a reversible door on your website, and you sell professional installations, YOU MUST INDICATE THAT THE INSTALLERS ARE UNABLE TO HANDLE ALL ASPECTS OF THE INSTALLATION. And that's not all. I wish I could post photos here to show you the state they left my apartment in. They left dirt and garbage all over the floor. Dirt was ground dirt into the carpet in such a way that it will have to be professionally cleaned or replaced. And they dumped the trash, old hoses and dirty hardware in our (full) clothing hamper. As an added bonus, they broke the drain pan under the washer! The Electrolux machine is great. I just wish I had bought it ANYWHERE ELSE.

Terrible customer support. We have had to wait a year for our appliance and it arrived damaged. No one informed us that the appliance was damaged they just indicated it was not on the truck for delivery. When we called to get status our sales contact and customer service were not available.

I purchased a large built in refrigerator from them in mid-April with the understanding they could hold shipping until mid-May. During my discussion with the sales rep I also verified that it would be inside delivery. Fast forward ten days and I received a call from a freight company, they wanted to know when they could delivery the fridge. I wasn't really ready for it, but trying to be flexible I told them they could bring it on May 4th. They then stated it would be placed on the curb. Let me reiterate, this thing weighs in excess of 700lb, so getting it from the curb into the home by myself was not going to happen. At that point I told them to hold the shipment and I'd get back in touch with AJ. Well good luck with that. The phone system at AJ seems to drop calls that have been on hold for 20 minutes, that happened at least three times. I had to make many calls to get in touch with them, more calls when I never got the promised callback, but finally I did get a human. She did go back and listen to the sales call and upon my reaching out to her again, I was told that yes, they in fact did promise inside delivery and she'd get it taken care of. That was the last contact I had with them. The freight carrier reached out the following week, said they would deliver inside, asked if they could deliver on Friday, to which I said yes. They showed up, two guys and a small hand cart...wth? They proceeded to drag, shove, slide, and tip over the refrigerator to get it inside. Does it work? No clue, I'm not able to power it up yet. Would I ever under any circumstances purchase from AJ Madison again? Oh heck no. And before anyone thinks I blame the freight company, I don't, those two guys had absolutely no clue what they were in for and they worked their ass off. I feel bad for them.

Awful customer service. This is the third time back due to them having specialty appliances for my company and probably the last. No matter how many times i tell them the delivery is to an 8-4pm business address, they always give me stupid delivery windows like 7-11pm. Then I call to reschedule, wait on hold 10-20 minutes only to be “disconnected” every single time. Once i finally get through to an actual representative, they reschedule the delivery, usually a week or more out, if they can even give me a date when I call…