You will not get what you paid for
We pre-arranged a private car with meet & greet service to & from the airport to hotel in New York. According to the emails I received we should have gotten driver information prior to each pickup including GPS location, but what we recieved was a generic email that did not contain the driver info or plate#. First, we did not receive the meet & greet service. I got a text message from the driver and we had to find his car via the plate # in the garage. This was a bit disappointing especially for my kids who wanted to see their name on the sign, but the driver was curteous and the car was clean. The return trip, however, was awful. Again, I did not receive the driver info so I emailed customer service and received no response. I received a call 15 minutes before our pickup time from a person speaking very broken english claiming to be our driver so we said we would go meet him in front of the door where the drop off and pick up was for the hotel. It took us less than 2 minutes to get there. We waited and waited and nothing. I got a call again and the driver is yelling saying he can't find the hotel so we gave him the street address. Keep in mind, it was very hard to understand him. He then gives us a different address of where he is at and wants us to walk with our luggage to find him. We tell him no we are standing in front of the doors and if he just comes to the drive way he will see us. I finally have to call customer service because he can't understand the directions of where we are. There is only one drop off pick up location at this hotel and he can't find it. Finally, he shows up and demands our ticket? (all I can do is show him the email confirmation i received when i ordered the service). He then proceeds to sit in the car while we struggle to put our luggage in the trunk that is too small for all of our bags (we had arranged for 5 large bags with our service and he had space for 2). There is no doubt in my mind that this was an Uber or Lyft driver that has been sub-contracted as the car is littered with personal items. I'm on the phone with customer service begging for a different driver because he is so hostile and we are so frustrated and am told there is no one else available so we have to get into this car with someone we are uncomfortable with. We then had to put some of the luggage inside the cabin and he is yelling at us "no in back, in back" but there wasn't room. Then he didn't know what terminal we should go to and is yelling "what terminal!" I'm pretty sure he was using GPS to give him directions to the airport in his native language. Keep in mind, we provided all of our flight information at the time we scheduled because we were told it would make our ride smooth and easy and that the drivers would have all the information needed to get us there and back. So we had to try to figure out what terminal in a town we are not familiar with while he keeps yelling "what terminal!" I contacted customer service completely frustrated with the situation and was offered a coupon and $16 off my nearly $200 booking for the inconvienence. Wow! Save yourself the headache. They do not provide the service you pay for. They are disorganized and their drivers are obviously sub-contracted because the quality is inconsistant. Plus, don't expect anything in the confirmation email to actually happen. This was an awful experience and I wouldn't wish it on anyone. I used Airportshuttles.com to book the trip that was supposedly arranged with Elife Limo. In my opinion, both of these companies should be avoided!
By Carrie E.