Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
15 reviews
airacer incSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Airacer is a global private jet charter platform headquartered in New York, delivering luxury, flexible, and reliable private aviation services across North America, Europe, and Asia. Since 2015, we have connected clients with FAA/DOT-licensed carriers and world-class operators, ensuring every journey is safe, seamless, and personalized.We arrange on-demand private jet charters, exclusive empty leg flights with savings of up to 70%, and jet card memberships with fixed hourly rates for frequent flyers. Airacer specializes in both departures from and arrivals into leading global hubs, including New York, Miami, Los Angeles, San Francisco, Chicago, London, Paris, Geneva, Nice, Milan, Rome, Dubai, Hong Kong, Tokyo, Singapore, Kuala Lumpur, and Bangkok, making private aviation truly global.For families and executives, we also provide pet-friendly flights with full documentation support, ensuring smooth international travel with animals.Clients appreciate our transparent pricing, instant online quotes, real-time availability, and 24/7 concierge support. With coordinated luxury ground transfers and VIP terminal access at top FBOs, Airacer creates a complete door-to-door travel experience. Whether you require a last-minute flight, a cross-continent business trip, or a luxury leisure journey, Airacer makes private jet travel accessible, efficient, and worldwide.
airacer inc (airacer.com) has 15 customer reviews on The Fair Hearing, with an average rating of 5.0 out of 5.
Showing 15 reviews with 5 stars · Clear filters
We were about 20 minutes late getting to the airport, and I was already stressed. Cecilia didn’t rush us at all. She just told us to drive safely. The captain was still waiting when we got there. I felt bad for being late, but they were really nice about it.
By Tim J.
I’m based on the West Coast but travel to the East Coast all the time. I used to bounce around between different charter companies, but I started using Airacer a few years ago and just kept using them. One morning, the pilot got sick and the plane couldn’t leave. I figured we were probably stuck for the day, but they somehow found another aircraft in about two hours. I honestly still don’t know how they pulled that off. I’ve booked with them a bunch of times since.
By Linda W.
I’ve used Airacer quite a few times. I booked a Challenger 604 empty leg this time, and the day before the flight they told me it would actually be a Challenger 850 instead. No complaints from me, haha.
By Ram S.
We booked super last minute and happened to find an empty leg that worked for us. It was me, the kids, and their nanny. They were still working on the details around 2 AM, and the itinerary came through early the next morning. I have no idea when they slept, haha. I was honestly just happy the whole trip came together.
By Richard D.
I’ve flown with Airacer quite a few times, but this was definitely the most last-minute trip I’ve ever booked with them. I needed to get from Burbank to Chicago for an event and reached out the night before.They were able to arrange everything quickly, and the whole process was much smoother than I expected. Communication was easy, they kept me updated, and I felt well taken care of throughout the trip. I’ve continued using Airacer because I trust their team, and this experience was another reminder of why.
By Olivia T.
Our flight out of New York was delayed for several hours because of the rain. It was frustrating, but the team kept us updated and ordered food for us while we waited. We eventually got out, and they also arranged a car for us in San Francisco. They handled a difficult travel day really well.
By Chao Q.
Our family has been travelled with Airacer for few times, we always had good experience with them, great service and excellent communication. Definitely will fly with them again!
By linlin
