No response to my email
No response to my email Website down. Money taken for products ordered Has anyone received their orders?
By SHG
Saturday, November 7, 2026 · Customer reviews of US businesses

The Fair Hearing score
Poor
7 reviews
Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Sweet Harajuku Japan Kawaii fashion featuring fairy-kei, pastel goth, larme, cosplay, mori girl, decora, and lolita clothing and accessories for magical girls and Kawaii Babes everywhere! Mahou Shoujo power! FREE worldwide shipping makes finding the sw...
AhaExpress (ahaexpress.store) has 7 customer reviews on The Fair Hearing, with an average rating of 2.1 out of 5.
7 approved reviews, newest moderated first
No response to my email Website down. Money taken for products ordered Has anyone received their orders?
By SHG
I ordered 2 pairs of pig slippers and never received my orders. This is not cool
By Tanya H.
I made a purchase on january 22nd. I have only recieved an email confirmation for the order. I have not recieved tracking. My order has not arrived. And i have reached out to customer service over both the instant chat and email options and have not recieved even one reply. It has been over 30 days since my order and i still have not recieved tracking or my package or even a response from customer service.
By Matt
Poor customer service. I contacted them by email (there is no obvious way of contacting by phone) a couple of days after I placed my order, about needing to make a change to my order, but I’ve received no response in the week since I sent that email, other than asking for a review. As a result the only thing I can comment on is their complete lack of response
By Richard G.
My order took a while to come, and then when it did arrive, it was not even the item I ordered. :(
By Sam
Response from AhaExpress· Dec 25, 2019
We have just received your review on TrustPilot that you have not received the exact product you ordered. We will refund the money if you provide us with evidence such as (photos, videos) for authentication. We're sorry the order is late, but you placed your order on 11/28 and the order has arrived. While we promise the time of receiving goods from 7-15 days. We urge you to review and revise your review on Trustpilot.
I love both my shoes and cat outfit that came in the mail. They actually are the right size. The shipping took a little while which is to be expected out of Japan. Very cool shop go check them out.
By Abby L.
Response from AhaExpress· Oct 4, 2019
Thank you so much for purchasing on our website. We hope to serve you next time!
Great service and quality. What I like the most on this web is I could find many cute things as lovely presents for my friends and family easily. Last time I purchased, seller gave me some little cute gifts as a bonus for my order! Continue to purchase on this web for sure!
By Gia H.
Response from AhaExpress· Oct 3, 2019
Thank you so much for purchasing on our website. We hope to serve you next time!