American Furniture WarehouseReviews of afw.com

I purchased a couch in July of 2024 and within months the cushion zipper broke and the cushions became misshapen. I contacted AFW for a replacement cushion cover for the broken zipper and was told it was normal wear and tear. After a few months??? We have no kids or pets.

The only American thing about this place is the name. Our visit revealed what we'd suspected ... a bunch of mass-produced Asian furniture (much of it showing Vietnam as its origin), made with inexpensive components, generally shipped unassembled in boxes. Fit and finish are terrible (wobbly drawers, uneven paint, crooked seams, etc.). Employees essentially ignore customers unless approached ... and the one we spoke with had no clue as to the meaning of hardwood (we did inquire if any such bedroom sets were available). When asked, he knocked on a headboard and stated, "This wood is very hard." We understand that price is a major draw, but many complaints posted here and elsewhere refer to pieces lasting a short time before starting to fall apart. Simply put, there's a big difference between price and value. Cheap furniture isn't good, and good furniture isn't cheap. Then there's review after review about delivery, or lack thereof. It stands to reason, as much of the furniture has to travel over half the world, and if anything, the supply chain is in critical shape and not getting much better. Add the time necessary to assemble the pieces ... Ikea is a cakewalk compared with this stuff. So a promised delivery date for items made thousands of miles across the Pacific is a crapshoot at best. If you're looking for furniture to get by with for a while, this could be your place ... but if quality matters, you'll need to open your wallet a bit wider.

Poor Customer Service! Poor Quality Furniture....didn't even last six months before we started having problems! We purchased 15 different pieces of furniture from American Furniture Warehouse and every single piece has a problem! NO WARRANTY! We were told that the furniture is supposed to look like that or that it's normal wear and tear and on a couple of pieces, they accused us of improper care - they said it was water damage and there was no water spilled on any of our pieces - not even the kitchen table and the one piece they accused us of water damage, was in a guest bedroom that no one had even slept in yet and nothing had even been set on the dresser! Anything to get out of the warranty. Remember, you get what you pay for. We would have saved money by spending more for quality furniture that will last a lifetime...furniture that can be passed down to the next generation. Instead we opted for purchasing "cheaper" furniture (although I would say $10K is not exactly cheap) that is already breaking down and having problems and the finish on some of the pieces is weird and looks bad. It's doing something I have never seen happen on furniture. You'd also be better off buying re-finished furniture or buy it used and refinish it yourself! Or....build it yourself if you have the tools. We still needed a few more things (we had moved and sold all of our furniture before moving.....I'm sad now because it was good furniture - real wood - Broyhill and real leather) and we just bought several secondhand pieces - two nightstands, a hutch, a large round dining table, five chairs, and a cedar chest all for $130.00 total! They need to be refinished which will be time consuming but I would prefer to have a nice, solid wood that will last our lifetime that we can pass down over cheap junk that now looks horrible and doesn't function properly. If you can take care of your furniture and you want it to last longer than a year or two, I would avoid buying furniture from American Furniture Warehouse.

Horrible customer service. I asked multiple representatives about a product that I purchased and was told it would be assembled upon arrival and turned to be incorrect information. I spoke to an agent regarding this incident and was blamed for not knowing. No accountability whatsoever!!! Now I understand the poor ratings.

Purchased a sofa a couple weeks ago. First delivery attempt, they did not deliver in the time frame they said they would and still had three stops to make after my delivery window had passed. Towards end of night, information about my delivery went blank on the tracking link they sent me. I had to call them to reschedule another delivery date next day. They did not notify me of a time window they would deliver that product for the new delivery day. Delivery day comes, still no information on what time they plan on coming out. I called to get a refund on the product same day. They would not refund the delivery fee even though I never got the product.

You get what you pay for. AFW is legit a company you should avoid. Recently purchased a dining table, marble coffee table. And marble end table. The dining table came with a broken leg. Which AFW replaced. The marble coffee table came with scratches. When I tried to point this out to Customer Service, they tried to tell me that the scratches was normal pattern. Since when are scratches normal pattern of marble? Yes, it is a natural stone and there will be texture and pattern variances, but not scratches. The matching end table also had a chip underneath on the wood part, but I was willing to let it go as it wasn't really noticeable. The customer service team takes forever to responded back and when they do, they are not helpful. The prices may be tempting, but avoid this company.

Been trying to get warranty for 3 months no call from there warranty department even waited on the phone in the store for 1 hr finally give a call back number and guess what no call back I finally got ahold of someone and they said cause there is a dirt stain the warranty is void now I have to finish my payment of $$$$ for a broken item !!!! This all after we told the salesman the specifications and he said there would be no problem!!! I will never shop here again nor will I recommend anyone

I purchased a couch and 2 recliners a little over a year ago and every spring has popped out of the couch. I live alone the couch is hardly used. Now it cannot be used. I cannot afford another one now here it sits. I have purchased many things from them over the years and never again.