customer service rep Elaine
My customer service rep Elaine was amazing very helpful for me here in Massachusetts. She helped more than anyone at the housing authority in Gloucester ma. She deserves a raise and another week paid vacation.
By Consumer
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
736 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
AffordableHousing.com is the nation’s largest online marketplace for affordable housing—built to remove barriers and make finding and listing homes simpler. Renters can discover verified listings, set waitlist alerts, and explore eligibility-based assistance programs in one place. Property owners can list for free, reach qualified renters faster, and manage inquiries through secure, built-in messaging. Backed by partnerships with 1,000+ housing agencies and 20+ years of experience, our platform centralizes applications, supports reasonable rent rates, reduces back-and-forth, and streamlines processes for faster, fairer lease-ups.
Affordablehousing.com (affordablehousing.com) has 736 customer reviews on The Fair Hearing, with an average rating of 4.8 out of 5.
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My customer service rep Elaine was amazing very helpful for me here in Massachusetts. She helped more than anyone at the housing authority in Gloucester ma. She deserves a raise and another week paid vacation.
By Consumer
Elena was great! She was super helpful, very knowledgable, personable and professional, an absolute pleasure to speak with. She was able to help me better understand and manage my plan to make it work more effectively for me.
By Debbie C.
Elena was extremely generous and patient with helping me understand the intricacies of this process that landlords have to go through. As a trusted and verified owner, I always receive great customer service from affordablehousing.com. Will continue to use in our business.
By Kim Property M.
Vanessa was polite, efficient, and thorough. Answered and resolved numerous questions with one call
By JS
Elena was very helpful in getting my account unlocked and was patient throughout the process of getting the property setup on the portal!
By Joe
William, the representative that assisted me was kind and knew all the answers to my questions. He was so polite and attentive. Thank you so much for making the process easier.
By Melvin and Shannon A.
Shanice was great!
By Susie
Vanessa is knowledgeable and over all she loves her job and is helpful.
By Tsehainesh T.