AED.comReviews of aed.com

Response from AED.com· Aug 3, 2025

Hi John! Thank you for your feedback, and we apologize for any confusion during the checkout process. You should absolutely receive a clear summary of the product price, tax, and shipping charges before completing your purchase. We understand how important it is to have that information upfront when making a final decision. If you didn’t receive a proper confirmation or need us to review your order details, please reach out to us at [email protected] — we’ll be happy to provide a full breakdown and ensure everything is accurate. Thank you for bringing this to our attention so we can continue to improve.

Response from AED.com· Aug 3, 2025

Hi there! Thank you for your feedback, and we sincerely apologize for the trouble you experienced with the discount code and accessing the student/teacher discount. We understand how frustrating it is when something is advertised but not functioning as expected. We're currently looking into this issue to ensure it gets resolved quickly. In the meantime, please reach out to us directly at [email protected], and we’ll be happy to manually apply the appropriate discount to your order or assist you with getting it set up. We appreciate you bringing this to our attention and value your support!

Response from AED.com· Jul 21, 2025

Hi Sean! We're very sorry to hear your order hasn't arrived yet and completely understand your frustration—especially when it comes to something as important as life-saving equipment. Our inventory can fluctuate daily, which may cause unexpected delays in shipments. If you are still waiting on your order, please contact our customer care team directly at [email protected] for a status update. Thank you for your patience!

Response from AED.com· Jul 14, 2025

Hi Dr. Shannon! Thank you for your feedback, and we sincerely apologize for the delay. We understand how frustrating it is to place an order for an in-stock item and not receive timely updates. It’s always our goal to communicate clearly, especially in the event of a backorder, and we’re sorry we fell short here. Please reach out to us at [email protected], and we'll be happy to provide an update on your order! Thank you for your patience!

Response from AED.com· Jul 8, 2025

Hi Jason! We apologize for your negative experience. We understand how frustrating it can be when stock availability isn't clearly communicated and we're sorry our team fell short. Our inventory can fluctuate daily, which may cause unexpected delays in shipments. If you are still waiting on your order, please contact our customer care team directly at [email protected] for a status update. Thank you for your patience!

Response from AED.com· Jun 26, 2025

Hi Cheryl! Thanks for your feedback, and we're sorry for the trouble! Please reach out to us directly at [email protected]—we’d be happy to assist and make sure you receive your 10% discount.

Response from AED.com· Jun 19, 2025

Hi Jordan! We appreciate you taking the time to leave us your star rating. We would like to learn more about your experience with us to understand what we can do to improve. If you would like to share or have any questions, please don’t hesitate to reach out to our customer care team at [email protected]. Have a great day!

Response from AED.com· Jun 17, 2025

Hi Douglas! Thank you for your feedback. We understand how important timely delivery is—especially for critical items like AED pads. We're sorry the backorder status wasn’t clearly communicated at the time of your order. Unfortunately, inventory from our manufacturers can fluctuate daily, which can cause unexpected delays. If you need help finding an alternative or have any questions on the status of your order, please don’t hesitate to reach out to our team at [email protected]. We're here to help in any way we can.